Quality Analyst I Job at Pacific Life
Job Description:
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Ops Quality Assurance Specialist I to join our Quality Team in Lynchburg, VA. This role can be on-site or hybrid,.
As an Ops Quality Assurance Specialist I, you’ll play a key role in Pacific Life’s growth and long-term success by maintaining and further developing deep knowledge of industry requirements and New Business processes as well as observing and communicating opportunities for improvement.
Reviews external research and incorporates key findings in quality monitoring program.
Consults with managers and associates on departmental QA initiatives.
Performs trend and root cause analysis that will help identify skill and service gaps.
Develops and maintains reporting to collect and analyze activity data and track trends in service quality and analyzes and measures the effectiveness of existing processes.
Develops sustainable, repeatable and quantifiable process improvements to increase productivity and reduce cost. Works with department management to clarify changing procedures and collaborates with training resources to provide training on improved processes.
Compiles regular QA reports and provides to management.
Complexity of Assignments:
Research internal and external audit requests and provides findings and recommendations to management
Ensure dept. compliance with regulations and controls
Perform quality review of transactions according to department guidelines or as assigned
Identify trends where training or communication might be needed
Process as needed
Ensure training is aware of regulatory changes
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-KB1
Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$19.62 - $24.52 - $30.67
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Ops Quality Assurance Specialist I to join our Quality Team in Lynchburg, VA. This role can be on-site or hybrid,.
As an Ops Quality Assurance Specialist I, you’ll play a key role in Pacific Life’s growth and long-term success by maintaining and further developing deep knowledge of industry requirements and New Business processes as well as observing and communicating opportunities for improvement.
Reviews external research and incorporates key findings in quality monitoring program.
Consults with managers and associates on departmental QA initiatives.
Performs trend and root cause analysis that will help identify skill and service gaps.
Develops and maintains reporting to collect and analyze activity data and track trends in service quality and analyzes and measures the effectiveness of existing processes.
Develops sustainable, repeatable and quantifiable process improvements to increase productivity and reduce cost. Works with department management to clarify changing procedures and collaborates with training resources to provide training on improved processes.
Compiles regular QA reports and provides to management.
Complexity of Assignments:
- Entry-level position with limited prior training or relevant work experience.
- Acquires basic skills to perform routine tasks.
- Develops skills to perform basic activities in own job.
- Work is prescribed and completed with little autonomy.
- Works with either close supervision or under clearly defined procedures.
- 0-2 years of experience
- May require vocational training
- College degree or equivalent experience may be preferred
Research internal and external audit requests and provides findings and recommendations to management
Ensure dept. compliance with regulations and controls
Perform quality review of transactions according to department guidelines or as assigned
Identify trends where training or communication might be needed
Process as needed
Ensure training is aware of regulatory changes
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
#LI-KB1
Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$19.62 - $24.52 - $30.67
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.