PT Membership Support Specialist (WTVI - PBS Charlotte) Job at Central Piedmont Community College
CPCC is currently accepting applications for the position of
PT Membership Support Specialist (WTVI - PBS Charlotte)
Job ID: req5184
Position Closing Date: February 12, 2023 or Open Until Filled
GENERAL FUNCTIONS AND JOB DUTIES
General Function
This role will be responsible for implementing the tactics required to support the membership department in maintaining a high level of customer service, meeting fundraising goals, retaining and growing membership base and providing production, coordination and administrative support on various assignments.
Characteristic Duties and Responsibilities
1. Administer all levels of pertinent communication with members through calls, mail and email on consistent basis and handling of any primary membership issues. Assist with processing member donations and may research and resolve discrepancies.
2. Oversee all processes for member premium gifts and manage premium database to keep
inventory current with website and call center. Ensures customer service standards are being met with call center.
3. Assists and maintains membership services associated with Passport, the digital platform for PBS on demand programming.
4. Effectively monitors member data for accuracy and may create, update and maintain member files and databases.
5. Researches and develops data and surveys related to cultivating new members, volunteers and social ambassadors.
6. Assists digital department on e-Newsletter information to share with members, assist with event details and facilitate all relevant communication with the college.
7. Other duties as assigned.
Knowledge, Skills, Abilities and Characteristics
Strong communications skills and professional in all contacts with the public
Works well independently and with a team
Computer and office skills, including basic knowledge of Microsoft Office and Excel
MINIMUM QUALIFICATIONS
Minimum Requirements
Bachelor’s Degree from a regionally accredited institution and up to two years of related experience
REQUIRED DOCUMENTS
- A completed CPCC application must be completed on-line.
- During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.
- College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process. Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.
- All applications must be received in the Human Resources office by 11:59 p.m. on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.
CONDITIONS OF EMPLOYMENT
Salary for this position is $18.00hr - $20.00hr. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval.
ABOUT CPCC
Notice of Nondiscrimination
As a recipient of federal funds, Central Piedmont Community College is required to comply with Title IX of the Higher Education Amendments of 1972, 20 U.S.C. § 1681 et seq. (“Title IX”), which prohibits discrimination on the basis of sex in educational programs or activities. Central Piedmont Community College does not discriminate on the basis of sex in its educational programs or activities, including in the context of admission or employment.
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