Provisioning Specialist Job at The State of Oklahoma
Job Posting Title
Provisioning Specialist
Agency
090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV
Supervisory Organization
ISD Security
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
Position Responsibilities
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Process access provisioning requests, such as adding, modifying, and deleting user and group accounts within Active Directory, Azure Active Directory, GCP, O365, and other third party applications.
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Administer the day-to-day activities of Security Provisioning to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the States IT assets
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Answer incoming calls and provide support to customers to identify, troubleshoot, and resolve access related issues
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Review work processes to identify inefficiencies and recommend improvements for efficiency and enhanced security
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Drive compliance with policies, procedures, and standards
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Maintain updated notes with appropriate detail in request tickets utilizing the appropriate ITSM
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Apply an understanding of technical problems and solutions in relation to the current, as well as the future business environment, to independently research and resolve related issues
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Provide customer support to resolve access related issues
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Provide after-hours on-call customer support as needed
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Facilitate timely, accurate, and complete administration/processing of end-user provisioning requests
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Address compliance requirements associated with end-user provisioning, including monitoring and processing of users that have been inactive, separated or transferred
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Meet the agencies expected service level agreement targets
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Provide agency user count information for Master Service Agreements
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Distribute quarterly non-use reports
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Maintain confidential information and demonstrates tact, discretion, and diplomacy
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Work closely with the IT Security Team to ensure adherence to security requirements
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Research and resolve a wide variety of technical issues and participate/lead problem resolution efforts.
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Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities.
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Self-motivated with the ability to work with minimal supervision.
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Create, document, maintain, and follow testing standards using industry best practices
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Follow standard change control processes
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Helps lead research and develop new technology, tools, and scripts to support desktop computing and the end-user desktop experience
Education and Experience
Requirements include:
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Two semesters of college credit toward an IT-related degree field or Equivalent working experience.
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Understanding of Active Directory, Azure Active Directory, GCP, and O365
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Equivalent combination of education and experience.
Valued Skills and Experience
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Security experience is desirable or any security certification.
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Experience in Active Directory tools and systems in an enterprise environment.
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Experience with cloud-based directory systems such as AAD and GCP
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Additional experience with writing automated scripts using Windows PowerShell.
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Have the ability to communicate technical concepts to non-technical personnel.
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Background in Cybersecurity knowledge or has a strong desire to obtain security certificates.
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Able to work effectively under deadlines and adapt in a fast-paced, changing environment
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Strong analytical, troubleshooting, and problem-solving skills
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Team player with excellent verbal and written communication skills
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Exceptional organizational skills and attention to details
Physical Demands and Work Environment
This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. Occasional travel may be required.
Schedule
This is a full-time, 40 hour per week position.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
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