This position is responsible for managing and overseeing a portfolio of around 60-75 vacation rental properties within our inventory of 200+ properties. We are seeking a seasoned and experienced career-minded individual with a take charge attitude to coordinate the efforts of maintenance personnel, cleaning companies, regimes, and vendors. Successful candidate must possess the ability to evaluate and effectively communicate to our owners the functional, mechanical, and aesthetic requirements of properties and efficiently resolve owner issues. In doing so, you will support the Resort's Noble Purpose to care about our guests, and the impact you make on their lives.

ESSENTIAL JOB FUNCTIONS

• Responsible for the performance of each vacation rental home managing the upkeep, cleanliness, bookings, financial performance, or any unique request from the owners
• Work with Reservations, Housekeeping and Maintenance Directors to problem solve and collaborate on potential new services.
• Serves as a resource to staff, guests, and owners by explaining and upholding contracts, company policies, procedures, regulatory requirements, etc., in a way that seeks to achieve our business objectives while ensuring our fiduciary obligations.
• Build a strong rapport with owners to discuss ways to meet their varying needs from increasing rentals, making improvements to their home, adjusting their overall marketing plan, reducing wear and tear, and reviewing/analyzing their financial performance.
• The ability to work with confidential documents and sensitive information.
• Providing exceptional customer service by responding quickly and courteously to owner inquiries and service requests by taking prompt action to resolve problems and prevent repeat instances.
• Other duties as assigned.

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS

• Ability to work effectively and efficiently in a fast paced, constantly changing environment.
• Keen ability to prioritize and effectively juggle needs of homeowners and guests
• Solid multi-tasking skills without sacrificing attention to detail
• Willingness and ability to work weekends and holidays as the business requires.
• Excellent verbal and written communication skills.
• Strong leadership qualities with the ability and experience to train and manage a team
• Strong analytical and problem-solving skills
• 2 years' experience in a management role for vacation rental Property Management preferred

JOB REQUIREMENTS:

• Must be able to work in the United States
• Must have valid driver's license and meet company driving standards
• Must be able to read, write and speak English
• Must have excellent leadership skills
• Must be a positive example for staff
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work in a fast-paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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