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• Develops and manages detailed project plans, including timelines, assignments, resources, and project milestones
• Coordinates and manages project kickoffs, ensuring that all appropriate department resources are involved and understand the projects’ goals, as well as individuals’ roles and responsibilities
• Codifies organizational standard project management methodologies guided by industry-leading best practices
• Acts as the primary point of contact for all internal and external project communication and documentation from the time of project initiation to handoff/close-out
• Collaborates with department and Operations leaders, and vendors, to create and maintain project documents (e.g., rollout plans, strategic communication plans, technical/functional requirements, resource tracking, etc.)
• Resolves and/or escalates issues in a timely fashion to the responsible party
• Conducts postmortem analysis to derive lessons learned and shares with other project members, leaders, and technical teams
• Manages transition to operational and support teams and ensure successful hand-off to appropriate departments for on-going support post-implementation
• Focus on continuous improvement, innovation/automation, ease of implementation and increased adoption/performance
• Develops and disseminates regular progress, resource, and risk reporting to track project metrics
• Ensures project team activities and decisions are clearly communicated and documented
• Develops, maintains, and improves design of project management policies and procedures
• Supports the strategic planning process

• Minimum of Bachelors degree in business or other discipline that requires quantitative knowledge
• At least two years of project management experience
• Experience with validated project management methodologies and practices
• Skill at facilitating meetings across audiences and technical staff, including building consensus and mediating compromises
• Strong decision making/problem solving skills and experience with evaluating technical requests and projects
• Technical aptitude for understanding and communicating about new technologies
• Experience with Salesforce & Tableau preferred
• Experience working cross functionally on large corporate initiatives
• Strong analytical acumen
• Excellent written and verbal communication skills
• Prior management experience