Project Manager Job at Meteor Education

Meteor Education Minneapolis, MN

JOB TITLE: Project Manager
DEPARTMENT: Heartland Studio
REPORTS TO: Managing Director
FSLA STATUS: Exempt
JOB TYPE: Full time

SUMMARY OF POSITION
The Project Manager (PM) owns the fulfillment of assigned projects, exceeding the expectations of the customer and ensuring profit protection. This involves leading through influence as well as detailed planning, coordination and communication with customers, vendors, installers, and the Studio team. The PM oversees all tasks, critical dates, client and third-party interface Meteor Connect, client relations, performance quality, budget, and project administration for each assigned project.

ESSENTIAL RESPONSIBILITIES
Project Planning, Coordination and Management
Attend project meetings as required to establish overall project scope in concert with Studio Team and manage project from purchase order through completion.
Work collaboratively with Studio Team to deliver exceptional customer journey.
Direct, coordinate and manage tasks, assignments, and completion for entire studio and project team.
Coordinate with studio team to develop work plans, schedule, and logistics based on overall project parameters, project schedule and scope, and customer’s goals.
Review project site, plans, and product specifications.
Work with the Studio team of designers and Project Coordinators to ensure complete turnover of all project information (including but not limited to plans, notes, room door lists, notes) following the receipt of purchase order.
Provide and coordinate with a single point of contact for client and all third-party firms.

Project Administration
Maintain detailed project documentation including documentation of key project decisions and customer/project request/revisions.
Provide timely, formal written communications throughout project to client, third parties, and Meteor project team.
Manage accurate and detailed record keeping including receiving documentation, time sheets and contract adherence, sign-offs and approvals, and key decision records.
Maintain Meteor Connect in concert with Learning Environment Specialist to ensure current and accurate information is represented to the customer during and following project installation.

Project/Installation Implementation
Coordinate with Studio PC and LES under standardized practice through the Best Practice Leader in planning, scheduling, and managing installations and third-party installation companies.
Work collaboratively with Studio Team to deliver exceptional customer journey.
Perform on-site leadership, strategic site visits, and attend walk-throughs as required.

Supervise site installation including performance of work, installation administration, and timeliness of task completion.
Keep current with ERP database, all acknowledgments and estimated delivery dates, engaging in continuous follow-up, and expediting with freight suppliers and factories.
Coordinate with the Meteor logistics team to manage freight costs while meeting delivery schedule.
Weekly review of open projects and Unbooked Sales Report – all fore-casted dates must be current.
Ensure all proof of delivery documents and field paperwork are submitted in a timely manner.
Punch and Project Close-Out
Perform project walk-through and develop punch list with the third-party installer; responsible for punch list resolution.
Confirm project completion.
Manage all final project close-out requirements including contract requirements, client sign-offs, etc.

Information Technology (IT) Requirements:
Must be proficient in MS Office suite (Word, PowerPoint, Excel).
Must attend training within the first 30 days of employment and develop proficiency with
Meteor-specific software systems: Meteor Connect Customer Portal, ERP, etc.

QUALIFICATIONS
College degree, business major or business experience equivalent is required.
Strong knowledge of all aspects of project management including account management, order management, installation, relocation, and project administration.
Project Management accreditation a plus, PMP.
Exceptional customer service skills as well as leading and managing third parties.
Excellent written and communication skills.
Proven ability to multi-task and manage timelines and deadlines.
Strong attention to detail.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, and responsibilities.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


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