Aspen Aerogels® is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen’s extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, Sustainable Building Materials, and Power Generation industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin® thermal barriers, and our Pyrogel® and Cryogel® insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries. We’re on a mission to build a world-class organization as we continue to grow our energy infrastructure business, and expand to meet demand for PyroThin thermal barriers in the rapidly growing Electric Vehicle sector over the next decade. We’re looking for great passionate, dynamic talent to join our team.
The Program Support Specialist is responsible for supporting proposal and other new business development efforts within the Commercial Operations Team to support of our growing Battery Thermal business.

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DUTIES AND RESPONSIBILITIES:*

• Review and interpret customer RFP, RFI, and RFQ packages. Analyze the requirements and ensure that responses are fully compliant with the customer’s requirements and reflect the Aspen Aerogels brand.
• Navigate and train team on customer portals to provide bid submissions
• Become a superuser of customer online portals, systems, and tools, and communicate portal bulletins to team
• Solicit and compile internal comments of critical customer documents, SOPs, Terms and Conditions, or other requirements.
• Own the operation and continued improvement of the RFQ process.
• Support APQP Phase 1 (Conceptual Design) requirements within the RFQ process
• Monitor Aspen’s RFQ process key performance indicators. Provide timely alerts to the Aspen team regarding areas of concern and identify root causes to continuously improve tools and processes.
• Coordinate efforts through several simultaneous customer RFQs.
• Manage internal stakeholder’s engagement throughout the RFQ process.
• Create and maintain related SharePoint, Teams, or other file share sites necessary to ensure appropriate management of RFQ/RFP/RFI process and internal communication of such.
• Ensure battery thermal business processes from first contact through order receipt are followed per Aspen RASIC.
• Act as the final touch point and QC check on all proposals and bids, and then submit responses to the customers via required means
• Lead timely and accurate supplier/vendor registrations, qualification forms, surveys, questionnaires, and other supplier requirements.
• Performs other related duties as assigned by management.
• Adopt and follow Aspen’s core values of Safety, Quality, Integrity, Teamwork, Customer and Innovation on both a personal and professional level.

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QUALIFICATIONS:*

• Innovative and organized thinker and self-starter who strives for continuous improvement, while delivering accuracy, efficiency, and operational excellence
• Ability to work independently, without supervision, and frequently under tight deadlines
• Proven ability to quickly navigate and learn new systems and processes
• Thrive in a fast paced, ever-changing, and continually growing business area
• Professional demeanor, excellent interpersonal and communication skills, strong writing skills
• Must possess a strong desire to serve the customer, both domestic and international, and the interpersonal skills to deal with various levels of personnel at the customer site and internally
• Bachelor’s degree in business, finance, engineering, or other relevant area, or equivalent work experience
• 3-5 years of project management, proposal management, business development or sales operations work experience
• Proficiency with MS Office Suite (Excel, Access, Word, PowerPoint) (Office365 a bonus)
• Preferred but not required skills & experience include:
• Knowledge of Salesforce.com
• Comfort with legal and contractual language

Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to abuttitta@aerogel.com or call (508) 466-3111 and let us know the nature of your request and your contact information.

Job Type: Full-time

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