Program Manager Job at DeMars & Associates
DeMars & Associates is a leading dispute resolution firm located in
North Richland Hills, TX. We assist parties in the resolution of disputes outside of court.
We are currently seeking a motivated LEADER to fill our full-time Program Manager position. Our fast-paced environment will provide the opportunity to further develop your technical skills while meeting multiple deadlines in a team-supported workplace. If you are a self-starter, enjoy being part of a small team office, and take pride in your work, and have a willingness to lead and serve others, we can help take your abilities to the next level.
The position is a hybrid remote position, 1-2 in-office days a week are required. The initial training period will be in-person, and training is expected to last two (2) weeks.
Duties:
- Supervise a team of case coordinators who administrator arbitration claims nationwide.
- Conduct weekly case audits of case coordinators for quality control.
- Recruit and train attorney arbitrators.
- Report weekly and monthly arbitration costs and statistics respectively.
- Report daily case openings.
- Review arbitration decision letters.
- Maintain compliance with the Program Rules for arbitration.
- Assist case coordinators with de-escalation of parties.
- Monitor functionality of the claim’s platform.
Skills:
- Exceptional time and task management.
- Professional demeanor and ability to handle conflict.
- Highly proficient computer skills with Microsoft Office Suites.
- High attention to detail.
- High levels of organization.
- Effective communication with team members.
- No previous experience in mediation/arbitration necessary.
Preferred Skills:
- Previous experience in data-entry in Excel.
- Great time management.
- Previous supervisory/lead experience in a remote setting.
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