Overview: Overview
As the Point-of-sale (POS) Technician, you will assist any venue having trouble resolving technical issues with Point-of-sale systems as well as helping with any IT related needs for restaurant locations. Candidate will also assist, when necessary, with any POS implementations for new venues.
Responsibilities: Responsibilities

• Act as the POS support liaison for all restaurant locations.
• Provide onsite and remote support for POS systems (Square and Toast) including training, configuration, monitoring, and customization.
• Perform hardware and software troubleshooting with restaurant teams
• Aid in installation, relocation and re-installation of equipment when required.
• Develop and improve documentation to support problem analysis and resolution.
• Build custom reports

Qualifications: Qualifications

• 3+ years in a help desk or POS tech support role.
• Quality Assurance experience is a plus.
• Information Technology degree or industry relevant experience
• Experience troubleshooting hardware/software products.
• Experience with networking concepts.
• Customer Service Oriented is a must as you will be a point of contact for everything IT
• Proven analytical and problem-solving abilities
• Outstanding interpersonal skills and great team player.
• Must be able to work independently with a high degree of self-initiative.
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
• Ability to work well under pressure and adapt to changes in project priorities
• Must be able to accommodate a flexible work schedule.
• Point-of-Sale Hardware/programming experience
• Able to install and update Square and Toast POS systems
• Understanding of Square and Toast systems
• Experience integrating and supporting 3rd party apps (i.e. OlO, Paytronix, Gratshare)

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*INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT: *

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently communicating with employees, co-workers, management staff and venues in a clear, business like and respectful manner. Required to constantly multi-task between two or more tasks and prioritize between these tasks while working under time limits in moderate to high pressure situations. This position also requires constant use of interpersonal skills including: ability to motivate, inform and foster collaboration and being able to openly communicate in writing and verbally with venues and POS Vendor. Requires ability to work on a task independently and frequently work as a part of a team for a variety of tasks.

Physical demands:

• While performing the essential functions of the job, the employee constantly communicates via email, telephone and in-person with others to exchange accurate information; may occasionally lift and move computer equipment.

Work environment:

• The duties of this position are performed primarily indoors. Employees will frequently work on tasks independently or on small teams.

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*We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
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*This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
Location: 1741 Business Center Dr, Reston, VA 20190

Location: 1741 Business Center Dr, Reston, VA 20190

Job Type: Full-time

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