CLINICAL FRONT OFFICE REPRESENTATIVE

SOUTHSIDE CLINIC | JACKSONVILLE, FL | MONDAY - FRIDAY | REHABILITATION DEPT.

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

GENERAL SUMMARY
Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.
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ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients and informs MA's & Providers of patient’s arrival.
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
• Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork.
• Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters.
• Establishes payment plans based upon authority levels.
• Responsible for completing and interpreting insurance verification and benefits.
• Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
• Schedule follow up appointments, reviews patient's insurance coverage and notifies patients if service requires further attention.
• Maintains general knowledge of insurance plans
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer.
• Maintain patient confidentiality.
• Maintains a clean and organized workspace.

** The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements. **

REQUIRMENTS & EXPECTATIONS

• High school diploma/GED or equivalent working experience required.
• Must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public.
• Bilingual (English/Spanish) strongly preferred.
• Knowledge of insurance rules and regulations (eligibility, referral requirements, etc.)
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows based programs.
• Must communicate effectively with physicians, clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.
• Must maintain patient confidentiality.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Some travel between various clinic locations.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

FOR MORE INFORMATION VISIT | WWW.SE-ORTHO.COM

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic

Medical specialties:

• Geriatrics
• Orthopedics
• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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