Pawspitality Manager – KLN Family Brands – Greenfield, MN

Our Story

KLN Family Brands is a 3rd generation family-owned business that started in 1964 with its corporate headquarters located in Perham, MN, in the heart of MN lakes country. Together, our companies manufacture a diverse and expanding range of high-quality human and pet food products.

At KLN Family Brands, our vision is that “We are a proud people-first company. We are successful because of trust-based relationships and first-rate products for our families and friends. We better the world by caring for others. We challenge. We grow. We inspire.”

Some companies have to “fudge the story” a little. Some need the extra “spin” to shine a positive light on themselves. That’s not who we are at KLN Family Brands, and that’s not what we do. We tell the story of our brand – our people, the quality of our products, our spirit & moxie, our tradition, and the way we treat our community & beyond. We do it in a genuine way because we genuinely believe we’re a pretty amazing company.

The Opportunity

Imagine having a chance to start your career working for a start-up business that is built to give back? Imagine having the chance to manage a state of the art dog training facility? Imagine living in the Lakes Area of Minnesota, with world-class shopping, boating, and fishing at dozens of local lakes. It will all be yours when you choose to join our team!

What We Are Looking For

We’re now hiring a Pawspitality Manager to support our New Kennel/Training facility, located in Greenfield, MN. You will be responsible for assisting in the establishment of a new pet training, grooming and boarding facility and will oversee daily operations once it is open for business. If you’d like a rewarding career and want to work for a start-up business that is built to give back, you may have stumbled onto the perfect opportunity. Anything is pawsible!

Essential Duties:

• Sets company direction and establishes annual performance goals.
• Monitors overall company performance to goals set.
• Coordinates priorities and monitors progress.
• Takes steps as needed to ensure operation managers meet commitments.
• Ensures good communication flow throughout business (management, supervisors, coordinators, staff & clients).
• Resolve resource conflicts as needed.
• Ensure resources, tools, structures & systems are in place for business operations to
• function without management presence.
• Coordinate management/supervisor planning & reporting process.
• Oversee company special projects.
• Develop new service ideas & implement to maintain leadership position in industry.
• Manage capital projects.

Ongoing Duties & Responsibilities

• Proactively supports company mission statement and customer service standards.
• Create and maintain operating procedures for assigned services areas.
• Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
• Recommend increases as circumstances warrant to established rates & fees
• Recommend changes as needed to established client policies and monitor for effectiveness.
• Monitor staff performance related to execution of service to expectations. Oversee performance of new staff & annual performance reviews. Ensure corrective action is performed as necessary, is done as per Supervisor Handbook and properly documented.
• Oversee interviewing and hiring in accordance with employment laws/company procedures and proper documentation of new employee files.
• Create and maintain staff training program in service areas. Ensure all staff complete orientation and other general staff training programs timely.
• Monitor occupancy and service growth rates in assigned service areas.
• Identify slow periods and/or downturns and coordinate with marketing to feature service and/or modify policies & procedures to turn around performance.
• Create new programs related to service area as needed or appropriate & coordinate marketing plans w/ownership group.
• Handle client service issue escalations in a manner that maintains company’s reputation.
• Set area goals to support overall business goals and initiate changes to rectify shortfalls.
• Monitor payroll efficiency/cost versus revenues earned.
• Be available as needed for weekend or holiday pet or facility issues that escalate to management team.
• Oversee proper use of equipment in assigned areas and maintenance as required.
• Work with General Manager for capital expenditure additions or replacements of equipment.
• Maintain good working relationship with supply and maintenance vendors requesting service as required.
• Management projects as assigned.
• Other duties as assigned

Qualification

• High school graduate with some college preferred
• Excellent oral & good written communication skills
• Previous work experience demonstrating dependability
• 3-5 years of experience supervising staff preferred
• 3-5 years of work experience in animal care industry preferred
• Self-motivated, independent worker with attention to detail
• Proven leadership and training skills
• Ability to work in a team environment
• Good decision and problem-solving skills
• Good organization and planning skills

Demonstrated flexibility and proven coping skills