Patient Services Representative - Work From Home Opportunity (State of Maine residence required) Job at InterMed, P.A.
ESSENTIAL FUNCTIONS
- Answer incoming phone calls for multiple specialty practices
- Schedule routine, follow up, and new patient appointments
- Reschedule appointments as needed
- Address basic billing questions and redirect as appropriate
- Prepare and mail welcome packages to new patients
- Confirm future appointments
- Provide general practice information for patients as needed
- Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Strives for first call resolution with every patient interaction.
- Other responsibilities as directed by coordinator or manager
JOB REQUIREMENTS
- Compassion and empathy
- Strong organizational skills
- Excellent professional judgment, phone skills and decision making ability
- Proficiency with Windows based computer applications
- Flexibility and willingness to work as a team member
- Able to prioritize and handle multiple tasks
- Professional appearance
- InterMed, P.A. requires COVID-19 vaccination
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
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