As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle calls and answer patient questions.

If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!

Consider yourself to be a hard-worker? We offer limitless bonus potential and growth opportunities.
No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois.

HYBRID SCHEDULE AVAILABLE (3 days office/ 2 days remote) Following onsite training.

Bilingual in English and Spanish, Russian or Greek highly preferred.

Responsibilities

• Receive inbound retention calls from current customers in a multi-line call center environment
• Accommodate scheduling needs of existing patients including future appointments
• Make outgoing confirmation and follow up calls
• Make outbound calls to patients to re-establish patient care
• Educate customers on membership features, offerings, billing and charges to retain customer
• Act with urgency to meet and resolve customers’ needs and problems
• Demonstrate knowledge of services
• Ensure customer issue follow-up is completed on time and accurately

• Builds rapport and constructive and effective relationships.
• Expediently handle all problems, issues, and challenges with professionalism
• Additional duties as required

The position schedule is as follows: M-F 8:30am to 5:30pm, Two Saturdays each month.

Training period may have different availability requirements.

Requirements

• Excellent customer service and interpersonal skills
• 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
• Excellent communication skills, both written and verbal
• Strong organizational, reporting, data entry, time management, and follow-up skills required
• Proficient in Word, Excel, and Call Center systems
• Ability to connect with people, empathize with them and offer viable solutions to their concerns
• Ability to multi-task and meet critical deadlines
• Experience and ability to manage through rapid and dramatic changes
• Flexibility in shifts/hours
• Regular, consistent and punctual attendance
• Experience in medical industry is highly preferred

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO