About Us
Crucial Care and GuideWell Emergency Doctor Clinics are free-standing outpatient facilities, providing easy access unscheduled care. Board Certified Emergency Medicine Physicians provide care to meet or exceed American College of Emergency Physicians Standards (Evidence-Based Clinical Guidelines) outside of the traditional hospital-based ER environment. The hyper-efficient delivery of Emergency Medicine Specialty Services combined with outpatient facility efficiently provides high quality care that can yield lower ER visits, lower hospital admissions and create savings.

The Patient Referral Coordinator is responsible for coordinating follow-up care or resources for patients seen in the facility. This Care Orchestration is completed through utilization of internal software and outgoing telephonic communication to a variety of community partner. The Patient Referral Coordinator will have exceptional commitment to communicating with both the patient and the follow-up entity as this is an integral part of the service provided by all Crucial Care facilities. Additionally, the Patient Referral Coordinator will proactively fill gaps in services or resources, as discovered, in real time to get the patients to the right place. Crucial Care specializes in coordinating care for patients so that they can avoid using Hospital Resources. The Patient Referral Coordinator is a key part of that function and has an integral role in the performance of the facility.

The Patient Referral Coordinator will also contribute towards creating an excellent customer experience by providing coverage for inbound calls, forwarded from facilities, between Care Orchestration tasks and/or during periods of high call volume.

This position is an on-site position that reports out of our headquarters located at 4230 Pablo Professional Ct; Jacksonville, FL 32224

Responsibilities:

• Communicate with patients and community partners to secure the needed follow-up care and/or resources for patients
• Address patient and provider needs by problem solving, clarifying information, and routing challenges to the appropriate resource
• Timely completion of Care Orchestration requests, ensuring follow-up care is scheduled to occur on or before the date determined by the treating Provider
• Maintain complete and accurate documentation for both inbound calls and Care Orchestration progress
• Adding and updating resources, and resource information, to Pathfinder. Pathfinder must remain the single source of truth for all care coordination information and detail – maintenance and improvement of that data is a key responsibility of the Patient Referral Coordinator
• Provide exceptional customer service while managing telephonic inquiries from Crucial Care patients and community partners
• Utilize designated scripting, protocols, and software
• Manage PHI in accordance with all applicable HIPAA rules and regulations
• Adhere to organizational values
• Positively and respectfully communicate with team members
• Effectively communicate with Facility teams via phone and electronic messaging
• Communicate with patients on a variety of platforms such as phone, text, email, etc.
• Share consistent, accurate and correct information with our patients using internal resources such as Pathfinder, our Wiki, and Scan Stat, Solv, etc.
• Follows the information security policies & management system, contributes to their effectiveness, and actively reports on their performance.

Requirements

High School Diploma or GED is required

Experience Type:1-2 Years’ experience as a Referral Coordinator or Scheduler in Healthcare Related Industry is required. Medical terminology preferred. Excellent verbal communication, problem solving and Customer Service skills required.

Location: 4230 Pablo Professional Ct #103, Jacksonville, FL 32224

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32224: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Education:

• High school or equivalent (Required)

Experience:

• referral/authorization: 1 year (Preferred)

Work Location: In person

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