Patient Navigator Job at University of California San Francisco
University of California San Francisco San Francisco, CA 94143
Serves as a non-clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system.
Liaisons with the patient and the Street Nursing Team to address specific concerns.
May have in-depth specialty expertise and focus. Provides individualized support throughout the clinic visits.
Involves the coordination and advocacy to assist patients and their families to cope successfully with the complexity of hospital transitions and the health care system.
Primary goals are to bridge care for unhoused patients by connecting the patient to necessary resources and services, including connecting to primary care.
Acts as a communication liaison between the Street Nursing team and patients in order to understand the patient's individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Liaisons with the patient and the Street Nursing Team to address specific concerns.
May have in-depth specialty expertise and focus. Provides individualized support throughout the clinic visits.
Involves the coordination and advocacy to assist patients and their families to cope successfully with the complexity of hospital transitions and the health care system.
Primary goals are to bridge care for unhoused patients by connecting the patient to necessary resources and services, including connecting to primary care.
Acts as a communication liaison between the Street Nursing team and patients in order to understand the patient's individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
Community Health Systems The Department of Community Health Systems promotes and sustains health in the community and workplace, with particular emphasis on culturally diverse and high-risk populations. We're committed to improving health and health care for those served by community-based health care systems through educating culturally competent nurses, conducting research, and providing services in the community which address the health issues of those underserved by the traditional institution-based health care system. https://nursing.ucsf.edu/academics/departments/community-health-systems
Required Qualifications
- Bachelor's degree in related area and a minimum of 1 year of related experience and / or equivalent experience / training.
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
- Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
- Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
- Ability to communicate effectively, both orally and in writing.
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Preferred Qualifications
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job Code and Payroll Title
004199 PAT NAVGTR NON-CLIN 2
Job Category
Professional (Non-Clinical)
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Contract
Percentage
40%
Appointment End Date
2022-12-31T00:00:00Z
Location
Parnassus Heights (SF)
Shift
Days
Shift Length
Variable
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