Job ID: 14130
Functional Area: Clerical/Admin.
Position Type: Full Time
Experience Required: Less than 1 year

Location: Birmingham, AL
Department: CLI-Specialty Clinics
Education Required: High School Diploma or GED
Relocation Provided:

Position Description:
Welcome to the Applicant Portal for Cooper Green Mercy!

Located in the vibrant and historic city of Birmingham, Cooper Green is an ambulatory care facility dedicated to serving the residents of Jefferson County. By visiting this website, you’ve taken the first step toward a fulfilling future.

Our vision: Be the choice for care in our community.

Our mission: Serving all residents of Jefferson County, Alabama, through respectful, comprehensive, patient-centered care to achieve optimal health and a higher quality of life, regardless of ability to pay.

Commitment to Diversity: Cooper Green Mercy Health Services Authority, an affiliate of UAB Health System is an ambulatory care clinic that strives to provide an environment where our patients, employees and providers have a sense of belonging, dignity, and respect. We are committed to improving the health and lives of those we serve. We will act with intentionality to innovate, attract a workforce that represents the community we serve, invest in our community, and educate our workforce to be culturally competent and socially responsible.

We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Cooper Green.
GENERAL SUMMARY
Work as a vital and integral member of the medical practice team with Cooper Green Mercy Health Services Authority and UAB Health System. As a patient encounter specialist (PES) you will be responsible for many front desk duties such as registering patients, collecting co-pays, answering phones, and scheduling appointments. PES staff set the tone for the visits in a patient centered way that extends beyond the date of service, as this role supports the efforts of the billing department.

KEY RESPONSIBILITIES

1. Obtains and/or ensures all insurance and patient demographic, eligibility information & enrollment status/insurance information is correct.
2. Verifies information on encounter form is accurate and complete
3. Perform insurance verification by verifying primary and secondary insurance coverage for patients.
4. Accurately schedules return or follow-up appointments with appropriate NextGen data, including ancillary visits or tests as indicated on the patient encounter form or notifies scheduler of patient’s needs.
5. Collects co-pays and other monies owed by patient.
6. Follow all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes
7. Explain financial requirement to patients or other responsible party.
8. Coordinate enrollment registration/verification with the enrollment department for walk-in or same day appointments.
9. Answers phone & take complete, accurate messages within NextGen; making sure messages are routed to appropriate person in a timely manner.
10. Coordinates patient financial issues with social workers or enrollment when necessary.
11. Coordinate referral or pre-certification with designated scheduling personnel in the referral department.
12. Perform other duties as assigned.

Position Requirements:
MINIMUM QUALIFICATIONS

Position requires a high school diploma or equivalent. College degree or relevant coursework may substitute for part of experience requirement.
Must: (1) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (2) be able to perform math & bookkeeping skills; (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation.

WORK ENVIRONMENT
This role may require lifting up to 50 lbs.
The work location for this role is onsite