Patient Care Services Manager - Administrative Job at Western University of Health Sciences
In collaboration with Director of Patient Care and other clinic managers, manages the day-to-day business functions of the CDM clinical enterprises. This position also supports the Associate Dean for Clinical Education and Patient Care Services and report directly to the Director of Patient Care Services.
Knowledge, Skills and Abilities
Demonstrated computer experience and knowledge of applications such as Microsoft Office and practice management systems.
Demonstrated excellent customer service, communication, and interpersonal skills.
Demonstrated ability to supervise a diverse workforce
Knowledge of general dental front office skills and dental office procedures which include knowledge of clinical aspect of the practice.
Knowledge of dental terminology
Knowledge of quality assurance issues in a dental practice.
Bilingual (Spanish/English), helpful.
Required Qualifications
Demonstrated excellent customer service, communication, and interpersonal skills.
Demonstrated ability to supervise a diverse workforce
Knowledge of general dental front office skills and dental office procedures which include knowledge of clinical aspect of the practice.
Knowledge of dental terminology
Knowledge of quality assurance issues in a dental practice.
Bilingual (Spanish/English), helpful.
Education: Any combination of education, training or experience that provides the required knowledge, skills, and abilities to perform the job duties.
Experience: Five or more years of office management experience including supervisory duties in a dental clinic, or multi-provider dental
Experience: Five or more years of office management experience including supervisory duties in a dental clinic, or multi-provider dental
Must have a valid Driver’s License
Must maintain a Motor Vehicle Report (MVR) that satisfies the requirements of the WesternU Vehicle Use Policy.
Bi-lingual English/Spanish
List comments regarding work hours
Usual hours are Monday- Friday 8:00am – 5:00pm. Evening and weekends may be required. Maybe required to travel to CDM offsite locations including by not limited the sites in Pomona, El Monte, Chino Hills and Rancho Mirage CA
Posting Date 05/16/2022 Closing Date Special Instructions to Applicants
Essential Job Duties
Job Duty
Responsible for day-to-day administrative management of CDM clinical sites including, but not limited to, establishing schedules, task assignments and allocation of staff resources, space, and equipment to ensure high quality and effective patient care
Percentage Of Time
25
Job Duty
Manage the administrative staff of CDM clinical enterprises which may include interviewing of prospective employees, hiring new employees, onboarding, and training of new employees, managing the corrective actions process, progressives disciplinary process, professional development, and the annual evaluation process of administrative staff
Percentage Of Time
25
Job Duty
Manages the billing process for dental insurance claims to ensure timely and complete payment of claims
Percentage Of Time
20
Job Duty
With the Director of Patient Care Services and Patient Care Coordinators resolve patient issues in accordance with CDM policies and procedures
Percentage Of Time
10
Job Duty
Work with the Director of Patient Care Services to collect and analyze data
related to patient care services including data related to Continuous Quality Improvement, finances, and other performance-related metrics
.
Percentage Of Time
10
Job Duty
Works on special projects and other duties as assigned. Pursues professional growth and maintains competence through participation in outside seminars and workshops, professional organizations and other professional development activities.
Percentage Of Time
5
Job Duty
Other duties as assigned. This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine reserves the right to add or change duties at any time.
Percentage Of Time
5
Physical Demands
Physical Demands
Do the essential functions of this job require lifting?
No
If yes, list maximum weight and duration
WesternU Policy requires persons employed by the University to provide proof of vaccination against the SARSCoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments.
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.
While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and stoop, sit and operate a motor vehicle. The employee is occasionally required to stand and walk. The employee must infrequently lift and/or move up to (xx) pounds with assistance. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth vision, and ability to adjust focus, and adequate vision to allow for the safe operation of a motor vehicle.
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.
While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and stoop, sit and operate a motor vehicle. The employee is occasionally required to stand and walk. The employee must infrequently lift and/or move up to (xx) pounds with assistance. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth vision, and ability to adjust focus, and adequate vision to allow for the safe operation of a motor vehicle.
- Must have a valid driver’s license
- Must maintain Motor Vehicle Report (MVR) that satisfies the requirements of the WesternU Vehicle Use Policy
Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.
Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment.
Duties are normally performed in both indoor and outdoor settings. The noise level is moderate.
Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.
Duties are routinely performed in an environmentally controlled interior healthcare office. Work environment may involve exposure to potentially dangerous materials, e.g., blood and body fluids, communicable diseases, toxic substances, and ionizing radiation. Clinical environments require compliance with safety precautions, OSHA Blood borne pathogen training, and may include the use of certain personal protective equipment.
Duties are normally performed in both indoor and outdoor settings. The noise level is moderate.
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter
- Additional Applicant Document
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