Do you possess the refined presentation and graceful diplomacy to be our ideal first impression?

Can you masterfully command and execute our front office operations to create the most value for your patients, coworkers, and business?

Would you love to belong to our close-knit community of hard-working and successful women, led by preeminent audiologist and owner Dr. Natalie McKee?

Then join the acclaimed team at Bloomington-Normal Audiology, the Pantagraph Readers’ Choice
Awards winner for Best Hearing Aid Center for 8 straight years!

We are a local, independent, and well-established audiology practice making a real difference in people’s lives through better hearing and improved quality of life. Our patient-centered approach aims to diagnose and find solutions for hearing needs by balancing advanced technology with a genuine and personalized human touch. We are excited to collaborate and grow together with you while serving our community!

Please visit https://www.bnaudiology.com/ to learn more about our organization and its mission

Responsibilities

• Understanding all aspects of how the office is most efficiently and effectively run
• Ensuring that patients feel welcome and comfortable throughout the experience
• Greeting patients, checking them in and out, and collecting payments
• Using the phone and computer to arrange appointments and manage the office schedule
• Accurately managing medical records and systems for patient reminders
• Preparing daily charts and paperwork for upcoming appointments
• Verifying insurance and explaining coverage to patients
• Knowledge and management of hearing aid equipment and manufacturers
• Setting up coworkers for success by knowing what they need and when they need it
• Cultivating meaningful relationships with staff, patients, and their families

Qualifications

• Well-spoken, easy to understand, and eager to help
• Patient and understanding in creative problem-solving
• Positive, motivated, committed, and self-directed professional attitude
• Integrity and accountability to ensure everything gets done right
• Strong organization, communication, and interpersonal skills
• Ability to prioritize duties and coordinate workload in a fast-paced environment
• Dedication to remaining task-oriented and avoiding distractions
• Reliable time management for self, patients, and staff
• Consistent ability to work respectfully in an interdependent team environment
• Willingness to learn and openness to accepting constructive criticism
• Not afraid to ask for help when unsure of correct policy or procedure
• Emotional intelligence and resilience to tackle new challenges every day
• Comfortability working with seniors and the hearing-impaired population
• Technological proficiency in Microsoft Office applications
• At least 1 year of customer service experience preferred
• At least 2 years administrative experience preferred
• Familiarity working in a medical office with insurance and EMR preferred

Benefits

• Full-time position (40 hours per week) with bi-weekly pay cycle
• Competitive hourly wage (depending on experience)
• $220 monthly bonus to offset health insurance (with proof of expense)
• Flex Spending Account (up to $1500)
• Gym membership coverage (up to $52/month)
• Profit sharing (after 90 days)
• 401k matched by employer up to 3% (after 1 year)
• 5 days PTO plus birthday & 6 holidays (in first year)
• 6 days of sick pay each year (accrued monthly)
• Ongoing audiology education and paid training
• Valued feedback and voice in staff meetings
• Family atmosphere with a positive and supportive work environment

If you believe that you are the ideal candidate for this position, please respond with a resume AND cover letter explaining why you are the best person for the job!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Flexible spending account
• Gym membership
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work setting:

• Clinic
• In-person
• Office

Ability to commute/relocate:

• Bloomington, IL 61704: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Administrative: 2 years (Preferred)
• Medical office: 1 year (Preferred)

Work Location: One location

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