Job Summary and scope of responsibilities:

The Patient Navigator Supervisor assists with creating, providing, and managing training and development for Patient Navigators throughout the organization. They provide peer supervision to Patient Navigator team members and assist these team members in developing the skills and knowledge needed to perform their current role and, when appropriate, to achieve new roles within the organization. The Patient Navigator Supervisor also works directly with patients as needed and engages in outreach efforts within the larger community with the goal of decreasing health inequities. They work closely with other leaders to drive the ongoing development of an organizational-level Patient Navigator Team development and training program.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program

Primary Responsibilities:

• Provide support and supervision for Patient Navigator Team.
• Analyze training and professional development gaps to determine training needs and learning objectives for Patient Navigators
• Design and develop training programs and materials to support Patient Navigator Team members and meet identified objectives in partnership with organization leaders
• Assist with team hiring
• Implement team training and onboarding in coordination with other leaders
• Assist in evaluating training outcomes and effectiveness, including quality and performance outcomes where relevant, and make changes based on feedback from team and leaders.
• Assist in monitoring program outcomes, including quality and performance outcomes where relevant as well as qualitative feedback from team and leaders, in collaboration with the quality manager to drive improvement as needed.
• Help drive career development pipelines for the Patient Navigator Team with an equity, diversity, and inclusion lens
• Establish and maintain relationships with internal Neighborcare departments and external referral sources, community partners, and key stakeholders, including organizations where Housing and Street Outreach staff provide regular on-site services
• Coordinate continually with clinical operations and quality leadership to maintain program alignment with strategic priorities
• Collaborate with clinical leaders to sustain and improve professional activities and structures. Identify gaps in knowledge, skills, or practice within the Patient Navigator Team they supervise and work with clinical leaders to create and implement plans to address.

• Provide direct patient support as a Peer Navigator as needed to support patient access

Key skills, knowledge, and abilities:

• Enjoy working at the top of their scope and partner with Leaders, Clinical professionals, and other team members to meet the goals of this position.
• Passion for providing supervision, training, development, and professional growth.
• Value teamwork, problem solving, engagement and adaptability

• Embraces change and practices direct communication
• Ability to communicate, work with, and train individuals of varying ethnicities, socio-economic levels, cultures, and gender identities and sexual orientations
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures
• Ability to work independently or as part of a team; ability to interact professionally with co-workers and patients

Education Required:

• CHW Training
• Supervision Training

Education Preferred:

• Specialized training dependent on patient need

Certification Preferred:

• Professional certification relevant to dept and population (ex. HCAs Certified Peer Counselor)

Years of relevant experience required:

• 2 years working at Neighborcare
• 1 year working as a Lay Peer Navigator

Years of relevant experience preferred:

• 1 year experience in community support and outreach

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is minimum $28.86 up to $38.75 maximum.

Compensation will be determined based on years of relevant experience.

Union: No

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)