PATIENT ACCOUNT REPRESENTATIVE

FULL-TIME | JACKSONVILLE, FL | NON-CLINICAL | $15+/HR | NON-CLINICAL

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match
• Employee Assistance Program available 24/7
• Employee Appreciation Days/Events
• Paid Holidays & Paid Holidays

We are hiring Patient Account Representatives for our Central Business Office in Jacksonville, FL! Please see below for the functions and requirements for this position:

GENERAL STATEMENT OF DUTIES

Acts as the primary contact for answering statement and billing inquires for HOPCo. Responsible for reducing the accounts receivable of patient balances by arranging payment on outstanding accounts.

ESSENTIAL FUNCTIONS

• Provides excellent customer service in alignment with our “World Class Service” expectations by promptly answering patient inquiries, going above and beyond with follow through actions and always maintaining a positive demeanor while interacting with customers, both internal and external.
• Assists patients and family members with billing and account questions including following up with insurance companies and internal departments as needed.
• Works to resolve complaints at first contact wherever possible. Ensures all encounters are handled in a courteous, professional and confidential manner.
• Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts.
• Ensures patient balances are resolved in a timely manner.
• Analyzes accounts for proper claims processing and payment posting through inquiries from patients or staff.
• Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming patient phone calls.
• Provides patients with estimated fee quotes and is able to explain insurance terms and regulations to assist patients in understanding their insurance benefits.
• Verifies the accuracy and timeliness of patient demographics and billing activities and identifies problems and trends.
• Communicates with insurance and collection agencies. Completes daily requests and working through obstacles on account balance to ensure maximum reimbursement.
• Establishes and maintains effective communication with clinics, co-workers and other departments as required.
• Works to ensure that all assigned reports are worked accurately and in a timely manner.
• Maintains account receivables, identifying potential problems through registration, charge corrections, duplicate accounts and refunds.
• Provides feedback to management on issues that prevent timely reimbursement from payers due to contract, provider, and insurance company or system limitations.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Requires a minimum of two to three years’ experience in billing or collections in a physician clinic or hospital environment.

KNOWLEDGE

• Knowledge of medical billing and collection policies and procedures, ICD and CPT coding.
• Advanced computer knowledge, including Windows based programs.
• Knowledge of legal and regulatory government provisions.

SKILLS

• Skill in establishing and maintaining effective internal and external working relationships.
• Skilled in defusing difficult situations and able to consistently pleasant and helpful.
• Skill in resolving billing and payment issues.

ABILITIES

• Ability to multi task in a fast-paced environment. Must be detailed oriented with strong organizational skills.
• Ability to interact professionally with patients, providers and the public.
• Ability to read communicate clearly and effectively in English.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

FOR MORE INFORMATION VISIT - WWW.SE-ORTHO.COM

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32216: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• ICD-10: 1 year (Required)
• CPT coding: 1 year (Required)

Work Location: One location

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