Employment Type:

Shift:

Description:

POSITION PURPOSE

In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

ESSENTIAL FUNCTIONS

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures, tests and diagnoses; confirming patient identity; and preparing patient identification forms.
• Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle.

MINIMUM QUALIFICATIONS

• Required: High school diploma. Preferred: Associate’s Degree, or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Required: Basic computer skills. Preferred: Working knowledge of medical terminology.

SHIFT

Part Time, 20 hours/week, 11pm-7am, every other Saturday/Sunday, every other Monday/Friday, rotating holidays

Benefit eligible

Located in the OB department of the Main Hospital in downtown Grand Rapids

In return for your talents, we offer:

Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period

Colleague Referral Program to earn cash and prizes

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.