As one of Premium’s Paint Customer Service Associates, your sales/customer service efforts will connect shoppers with the paint and DIY products they need. Paint Customer Service Associates are the go-to paint experts for shoppers and store associates, actively assisting shoppers and training the retailer’s store associates to provide best-in-class customer service in the paint department.

What’s in it for you?

• Competitive hourly base pay, plus bonus opportunity based on sales lift.
• Freedom to use your authentic selling style and creative DIY approach and ideas.
• Exciting opportunities for career advancement in sales, customer service, and leadership.
• A culture of excellence, with a team invested in mentorship.

What will you do?

• Welcoming and engaging with customers as they enter the store.
• Assessing customers’ needs and suggesting solutions to their problems.
• Setting and attaining sales goals.
• Help customers choose paint products and DIY tools appropriate for their project.
• Ensure customers are educated and consulted on the products best suited for their needs.
• Recommend appropriate paint color, sheen, and quantity specific to customer’s project.
• Once paint is selected, provide on-site mixing for customer if not pre-mixed.
• Recommend appropriate paint tools for the customer’s needs including trim paint, ceiling paint, and add-ons (brushes, rollers, etc.).
• Train Associates on tinting process, mixing equipment usage, and finding the right paint.
• Conduct in-aisle demos to drive customer engagement.
• Perform periodic equipment audits to determine proper functionality.
• Work diligently to foster a good relationship with store associates.
• Giving customers advice about sales and promotions.
• Using upselling techniques to increase store sales.
• Time management skills to organize daily planning and monthly activities.
• Customer service skills, including problem solving and handling customer inquiries.

How will you succeed?

• Displaying a high-energy personality and natural ability to start conversations with shoppers.
• Demonstrating resilience and resourcefulness with intercepting shoppers in a high-traffic environment.
• Living up to the name Premium by providing fantastic service and displaying integrity.
• Being able to stand/move around for 6+ hours shift.
• Maintaining flexibility to work during peak times including weekends, evenings, and some holidays.

So, are you Premium’s next Paint Customer Service Associate?

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