Outbound Patient Coordinator - Remote Job at TeamHealth
ACCESSNURSE, A TEAMHEALTH COMPANY, Is Hiring Immediately for an Outbound Patient Coordinator
$15 an hour base pay + Spanish bilingual and additional shift differentials available
Part Time hours (20-25 hours per week) [M-F 5p-11p Eastern time range; one Saturday per four week schedule period (swapped for another day off)]
Are you looking to start a new career at home with a reputable company?- Are you able to attend remote paid training?
- Are you well-versed in patient appointment scheduling?
- Continue reading if you answered, 'YES'...
Why Choose AccessNurse?
- Join and grow with a welcoming and coaching culture with a thriving company who is making a difference in the healthcare world
- Remote work from home with company provided equipment (save on gas, etc.)
- Competitive Pay and Incentives
- Generous Paid Time Off package
- Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment
- 401(k) plan program (Discretionary matching funds available) for all employees
- Employee LiveWell program for health and well-being / Employee Assistance Program
- $500 Employee Referral Bonus with no cap
The Day In The Life of An Outbound Patient Coordinator:
The Outbound Patient Coordinator will place outbound calls for various call center related services including, but not limited to, ED follow-up surveys, satisfaction surveys, post discharge surveys, health assessment surveys and informational calls. This position reports to the Patient Coordinator Manager.
Pay & Other Things to Consider:
$15 Hour: Base pay is $15.00 per hour plus $1 an hour premium for bilingual Spanish-speaking coordinators.
$1 Shift Premium available Mon-Fri beginning at 3pm EST and Sat beginning at 7am EST.
Job Requirements
Employment is contingent upon receipt of acceptable reference checks, background check and drug screen. TeamHealth participates in E-Verify of all references.
Job Qualifications:
- High School Diploma or GED required. Associate’s Degree preferred.
- 1-2 years of healthcare experience desired.
- 1 year of Medical Scheduling experience is highly desired
- 1+ years of customer service experience. This includes Call Center / Medical Office / Clinic, front desk, medical receptionist or first point of contact in a customer service environment.
- Excellent listening and comprehension skills to determine key information by patient
- Ability to type a minimum of 25 wpm and pass an assimilation listening test
- Ability to defuse conversations and escalate if necessary
- Professional, courteous telephone voice
- Ability to handle confidential information; HIPAA experience is a plus.
- Detail Oriented – Accurately process and record information ensuring data integrity
- Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
High Speed Internet, Dedicated Telephone Line, and Work Station Required For Remote Role
Job Keywords: Patient Access Clerk, Front Desk Coordinator, Medical Receptionist, Receptionist, Customer Service Coordinator, Customer Service Representative, ER Registration, Patient Care Assistant, Patient Account Representative, Health Unit Coordinator / HUC, Patient Registration, Admitting Clerk, Patient Service Representative, Patient Care Representative, Knoxville TN, Maryville, TN, Alcoa, TN, Oak Ridge, TN, Sevierville, TN, Powell, TN Remote after three weeks of training, Triage, patient care, customer support, customer service, customer support, claims agent, claims representative
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