Outbound Coordinator (FT) Job at The DeWitt Companies
Royal Hawaiian Movers, Inc. has an immediate opening for a Shipping Coordinator to join our company in the Honolulu office. The ideal candidate has excellent customer service skills and can work well under pressure while remaining focused. We are looking for someone who can handle incoming and outgoing phone calls, as well as learn and apply knowledge of the transportation business. This is a key position in our organization requiring focused attention on shipping details, and the ability to communicate effectively with customers, coworkers, and clients.
We are a dynamic company with over 30 years of experience and hundreds of employees with locations on all the major Hawaiian Islands with plenty of future growth opportunities. We are looking for career-minded individuals to join our company and help us today and grow with us in the future.
Essential Duties and Responsibilities:
- Communicate professionally with customers/clients, visitors, and co-workers.
- Utilize proper phone etiquette.
- Help customers with the movement of personal household goods into and out of Hawaii.
- Proper preparation of shipping documents, such as manifests and bill of ladings.
- Maintain an understanding of import rules for each receiving country and make sure all documentation meets all export regulations.
- Organize and maintain military outbound files and follow through with customers/clients on key dates.
- Maintain email correspondence with service providers; provide timely response to logistic inquiries and customer/client contact.
- Work with the Operations team to facilitate moving services to clients.
- Provide excellent customer service and follow through on commitments.
- Assist with invoicing.
Required Skills and Abilities:
- Excellent time management skills.
- Works well under pressure.
- Detail-oriented and motivated.
- Excellent customer service skills.
Required Education and Experience:
- High school diploma or equivalent.
- Knowledge of Microsoft Office; Outlook, Word, and Excel.
- Knowledge of basic office equipment; computer, printer/copier, fax, postage machine, and phone systems.
- Must have strong organizational skills and the ability to pay close attention to detail.
Benefits:
- 401K.
- Medical, Vision, and Dental.
- FSA Medical and Dependent.
- Paid Holidays.
- Paid Time Off.
- Supplemental Insurance.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
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