Order Entry / Customer Service / Warehouse Operations Support (Full Time)
Full Job Description
This position supports overall customer service and logistics initiatives of the warehouse as related to daily operations. A successful candidate will be given a competitive rate with ample room for learning and growth within the company in addition to time off and benefits.

At Southern we believe that by being a stable family-owned business, valuing the work life balance of our 25+ employees and providing impeccable customer service makes us a better company. Few companies can claim the variety and depth of growth opportunities that we can.

Keep Reading If:
You have strong stamina and fast-paced is your style. You want to stay busy every minute of the day. You can learn new things quickly and complete tasks with a high sense of urgency.

You pay attention to details. You easily remember processes, training, and tasks. You efficiently catch errors when scanning and sorting packages, reading labels and charts, and verifying numbers.

You are responsible. In every position you’ve ever had you’ve taken complete ownership of the role and have supported your team 100%.

You like to juggle multiple tasks and priorities. You have a proven track record of making good decisions with the ability to perceive, understand, and react with common sense.

Essential Duties
80% Customer Service / Order Entry
20% Warehouse Operations Support

Here is what your first 12 months at Southern will look like:

• From the first day:
• You are engaged, learn quickly, pay attention to the details, and have a high level of urgency working at a consistently fast pace.
• You are able to work Monday-Friday 8am - 5pm with additional available overtime throughout the rest of the week.
• Within the first two weeks:
• You will learn how to efficiently use our order entry and warehouse management system to enter and manage orders.
• You will learn how to efficiently use our phone system to answer and transfer calls as necessary.
• You will learn to prep, pack, and seal kit packages ready for distribution.
• You will lift, carry, push and pull packages on a continuous and repetitive basis for up to 4 hours at a time.
• If successful within the first 30 days:
• You will support the customer service team by entering new orders, received by fax, email, phone call, or in person.
• You will support the customer service team by assisting with all begin of day and end of day procedures.
• You will support the customer service team by assisting customers with will call orders including the basic packaging and billing of the orders as well as receiving payment from the customer in the form of cash, check, and/or credit card.
• If successful within the first 60 days:
• You will support the customer service team by efficiently and accurately billing the day’s orders
• If successful within the first 6 months:
• You will support the inventory control team by efficiently and accurately recording items received in our inventory control system
• You will support the inventory control team by efficiently and accurately recording inventory / overstock moves and adjustments
• If successful within the first year:
• You will support the admin team by efficiently and accurately applying payments made to customers’ account
• You will support the admin team by efficiently and accurately reconciling the previous day’s willcall cash drawer.

Beyond the first year there are many advancement opportunities within the company including becoming part of the purchasing, admin, and/or warehouse teams.

Skills, Attributes, and Experience

• Ability to understand and follow instruction regarding work duties and safety methods (required)
• Ability to discern numbers (add, subtract, multiply and divide 2 digit numbers) and discern information to sort packages correctly (required)
• Ability to read and understand documents and follow written instructions. (required)
• Ability to use / learn basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, and unloading devices (required)
• Strong communication and interpersonal skills; ability to work well in a fast-paced team (required)
• Ability to multitask with phones, computers, and people simultaneously while maintaining a high level of accuracy and customer service. (required)
• 1-2+ years of relevant customer service experience (required)
• 30+ words per minute typing (required)
• General experience with computer systems (required)
• 1-2+ of experience using phone systems (required)

Application Requirements
To be considered for this position, you must complete the assessment offered by Indeed. Click on “Apply” and follow all instructions and prompts.

Additional Job Elements
Must be able to stand/walk for up to 10-12 hours · Must be able to work in an environment where the noise level varies and can be loud· Must be able to work in an environment where the temperature may vary between 60 and 90 degrees, and will occasionally exceed 90 degrees· Must be able to continuously climb and descend stairs safely (applies to sites with stairs). Must be able to lift, move, push or pull up to 50 lbs, and occasionally 80 lbs with assistance.

Pay:

• Base rate: $16.5+/hr DOE
• Performance based incentives $3.5-$7+/hr

Benefits:

After a 2 month waiting period, we offer:

• PTO - Year 1: 12 days/year - Year 2-5: 15 days/year - Year 6+: 20 days/year
• 70% Medical. Options for Kaiser or Blue Shield / Scripps.
• $1/pay period Dental
• $1/pay period Vision
• 100% Company Life/AD&D
• 100% Company Long Term Disability
• Voluntary Critical Illness
• Voluntary Accident
• Voluntary Life

After a 12 month waiting period, we offer:

• Voluntary 401(k)

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees and customers are required to wear masks. No gathering of large groups allowed and everyone to maintain social distancing wherever possible.

Ability to commute/relocate:

• San Diego, CA 92123: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please briefly describe the customer service experience you have AND how it directly applies / was similar to this position (please read the job description).
• Please briefly describe the phone experience you have AND how it directly applies / was similar to this position (please read the job description).
• Please briefly describe the order entry experience you have AND how it directly applies / was similar to this position (please read the job description).
• Applications that do not complete all of these questions correctly and completely will be automatically rejected based on lack of attention to detail (if you previously skipped any, now would be a good time to go back). If you understand, write "Yes".
• Following this final prompt, Indeed will suggest tests and a verbal question prompt (recorded phone interview). These tests together take less than 10 minutes and are required for consideration. Applicants who do not complete these three things will be automatically rejected. If you understand write "Yes".
• The pay rate for this position is clearly described in the job posting but also reiterated here.

The base rate for this entry level position is $16.5/hr.

The least you should make in performance based incentives is $3.5/hr (if you make less than an additional $3.5/hr then you are not the type of worker that will be successful here anyway). Most of our workers make in the $4-$5/hr range in incentives and our top performers can make upwards of $7+hr in incentives.

Reviews and raises are given frequently on a person-to-person basis and are almost exclusively based on performance.

A full benefits package is available after 60 days and is described in detail in this job posting.

If you understand all of this, type in the lowest number of the base hourly rate range (not including incentives) for this position.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Multi-line phone systems: 1 year (Required)
• Order entry: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

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