About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting professional career opportunities, with competitive pay and benefits. We are building a championship team and are looking for standout leaders willing to put in the hard work it takes to deliver success. To learn more about the company visit www.ironrod.health.

The Operations Trainer will coordinate, deliver, and evaluate technical training activities that enable employees to meet defined performance objectives and support the organization's strategic initiatives. The individual in this role works collaboratively with subject matter experts and people leaders to develop and conduct training programs that are relevant to the needs of the business and reflective of best practices in the industry. A key activity of this role is detecting the training needs of internal customers and responding to those needs with solutions that are grounded in both instructional design and adult learning principles.

Responsibilities:

• Develops training programs, project plans, timelines, and deliverables for training projects that enable employees to meet compliance requirements and close employees' knowledge and skill gaps.
• Assembles teams of subject matter experts and other relevant parties to execute project plans.
• Develop in-person trainings, e-courses, webinars, simulations, job aids, tests, and other tools and materials as appropriate.
• Works with external vendors to identify, and select, training solutions as needed.
• Designs and deploys performance measurement systems to compare pre-training and post-training levels of performance. Prepares documentation for leaders that illustrate post-training performance changes maintaining alignment between training activity and the organization's key performance indicators (KPIs).
• Acts as subject matter expert on training matters and provides guidance regarding training methodology, technologies, and documentation.
• Provides coaching support to SMEs who conduct training.
• Designs and implements methods for facilitating the transfer of learners' newly acquired skills from training to their jobs.
• Creates coaching tools to assist people leaders in coaching and reinforcing training on the job.
• Works with people leaders to mitigate, or respond to, performance shifts that are likely to occur over time after training has been conducted.
• Devises skill sustainment plans for deployment as new employees come on board.
• Creates and implements project plans, monitors timelines, and works to ensure deadlines are met.
• Serves as the resource for business process training materials in response to staff needs.
• Attends and participates in meetings and committees to discuss business process related issues and contribute to departmental projects as a team member.
• Performs other related duties as assigned.

Requirements:

• Bachelor’s degree from an accredited institution with a minimum of three (3) years’ experience in a production environment, or four to six (4-6) years relevant experience.
• Healthcare related industry preferred.
• Project management training/experience required.
• Demonstrated ability to handle multiple tasks and implement solutions to complex problems using the best available technology.
• Demonstrated ability to gauge the effectiveness of training plans and delivery required.
• Demonstrated ability to present information in a manner that engages the audience and enables them to understand and retain the message.