• The Operations Manager is critical in helping Stratus execute on our mission of “Equipping our Unit Franchise Owners to build a great business for a greater purpose.”
• The Operations Manager partners with our Unit Franchise Owners (FO) to ensure client satisfaction in the performance of routine janitorial services.
• The Operations department is primarily responsible for equipping Franchise Owners with the best training, tools and support, which will enable them to retain their clients and be successful.
• This is a full-time salaried position primarily working days, and occasionally nights and weekends.

• Primarily responsible for retaining clients by executing the Stratus Operating System in collaboration with our Unit FOs
• Visit clients, perform routine inspections, and ensure the cleaning schedule is being executed to the client’s satisfaction.
• Analyze the root cause of any service concerns, then collaborate with the Unit FO to ensure client concerns are addressed
• Prepare and present proposed solutions for special service needs for our customers such as hard floor care, pressure washing, window cleaning, and carpet care.
• Coordinate and ensure the success of the start of service for new customers
• Coordinate and ensure the success of account transfers from one Unit FO to another
• Serve as a mentor to individual franchise owners to help them build the skill set, they need to build great businesses.
• Coordinate field training and development opportunities for our Unit Franchise Owners.
• Quote special services to customers to help protect customers' facilities.

• Bilingual: Fluent in English & Spanish is required
• Be able to resolve a wide range of cleaning issues effectively and efficiently
• Be diligent with follow-up and follow-through with customers, Unit FOs and office team daily
• Ability to present and hold training classes
• Knowledge of various floor care procedures including carpet cleaning, stripping and waxing, tile and grout cleaning a plus
• Able to work evenings and weekends when needed for account starts and field training
• Strong communication skills (both oral and written)
• Ability to build strong professional relationships with clients and franchise owners
• Ability to resolve conflicts/issues and use them as opportunities for the growth of our Unit FOs

• Positive Demeanor: Puts good energy into the world and enjoys interacting with people
• Detail-Oriented: The type of person that understands that how you do the little things is how you do everything
• Organized: Ability to multitask and prioritize many tasks without “dropping any balls”
• High Integrity and Trustworthiness: Someone who does the right thing even when no one is watching
• Self-Directed and Motivated: Without someone looking over your shoulder

• Solid base salary, bonus potential and uncapped commission.
• Sick Days/ PTO.
• Vacation and Holidays.
• Career Advancement Opportunities.
• Healthcare benefits: Medical, Dental, Vision, Life.
• 401 (k) and company matching.

Stratus Building Solutions Northwest (aka. Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family owned minority business enterprise (MBE). to impact the way the industry operates one customer at a time by providing a consistent, high quality customer experience. Stratus Building Solutions is the industry-leader in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.