Operations Manager Job at Wright Service Corp
Title: Division Manager
Type: Full-Time/Exempt
Reports to: Regional Manager
Type: Full-Time/Exempt
Reports to: Regional Manager
Responsibilities:
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Work with other WTS management to establish overall objectives regarding sales, production, profits, quality, staff development, monitor progress and ensure achievement.
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Develop divisional budgets and operate within them.
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Make recommendations for equipment or other asset purchases based upon targeted goals and operational needs.
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Perpetuate employee compliance with and understanding of all WTS policies and procedures.
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Ensure all managers within the division have authority needed to carry out their assigned duties and achieve established goals.
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Establish and promote contacts with appropriate local and state agencies, associations, and other prospective customers, to obtain work for the division/company and to enhance good public relations.
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Keep abreast of competition, area growth trends, market studies and other circumstances of possible impact on regional operations.
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Develop and ensure implementation of Best Practices procedures throughout all areas of the division.
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Manage budgets, review and approve sales documents and other material to control costs and increase revenue within guidelines.
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Plan and direct personnel management within the division, including recruitment, hiring, discipline, promotions, terminations, setting performance objectives and evaluating progress.
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Provide for personnel cross training at all levels within the division to ensure seamless continued operations in the absence of any key or other personnel.
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Conduct timely performance reviews of direct reports and takes corrective action when necessary.
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Plan and direct staff development, establishing an environment that motivates staff and provides effective training.
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Perform periodic work site inspections to ensure work is performed to standards of quality.
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Ensure all contract files are set-up properly, contract reporting is timely and accurate and no contract activity goes unbilled.
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Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction.
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Other duties as assigned.
Requirements:
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Bachelor’s degree or 5+ years of experience in utility vegetation management or related field
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ISA Certification required
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Valid CDL & Med Card required
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Basic accounting knowledge and profit orientation
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Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint
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Strong verbal and written communication skills – bilingual preferred
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Ability to identify, assign, develop and retain key employees
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Excellent coaching and mentoring abilities
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Self-starter and demonstrates initiative
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Results and action oriented
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Sales and growth oriented
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Excellent organizational skills and time management skills
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Profit driven – seeks ways to cut costs and improve efficiency
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Effective problem solving skills, ability to handle adversity
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Performs and demands excellent quality in work
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Able and willing to travel
Wright Tree Service employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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