The Operations Manager aids the Hotel Manager in the overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This employee is responsible for the planning, direction, and management of accurate, timely, and objective financial data from which informed management decisions can be made. This employee will oversee the Rooms Division – Front Office and Housekeeping, and Breakfast Department. This employee is responsible for exceeding operational standards, service, and product quality assurance, budget creation, maintaining expenses and cost controls. In the absence of the

Hotel Manager, the Operations Manager will oversee the entire hotel operation and is the primary contact for guest relations issues. The Operations Manager is required to adhere to the mission and values of management company.

What you will be doing

• Plan, Organize, Staff, Direct, and Control the Hotel and Operate the hotel in the absence of the General Manager following internal and corporate policies and procedures.
• Develop maximum department profits through cost and labor control; maintain the highest standard of services to the guest, including the maintenance and cleanliness for the guest’s rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department.
• Direct and Coordinate the Rooms Front Desk, Engineering, and Food & Beverage Department. Carry out all policies and prepare reports as needed by the Hotel Manager. Responsible for conducting management performance evaluations and ensure the appropriate training is provided to maximize service, production, and efficiency.
• Participate in and administer training and standards
• Work with the Hotel Manager to conduct Mock Quality Assurance Inspections and address concerns
• Conduct regular department meetings with the Rooms, Food & Beverage, Front Office & Engineering Department heads to ensure each department is meeting the daily needs of the hotel and the highest levels of service and quality are being provided.
• Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through avenues such as training, survey analysis, feedback and positive reinforcement programs.
• Provide mentoring and guidance to reporting staff and appraises the performance of all positions directly reporting.
• Manage/Monitor Reservations Systems to maintain consistency with property level inventory strategies and review reports generated by Night Audit on a regular basis.
• Must adhere to all company policies and procedures as it relates to the Employee Handbook.
• Assists others as needed and special projects, as necessary.
• Comply with all department, hotel, and company policies and procedures.
• Perform any assigned task not outlined above that the associate has the ability to perform.
• Support COMPANY PILLARS by following and executing: Revenue Improvement, Cost Management/Profitability, Exceeding Guests Expectations, Associate Engagement, and Outstanding Physical Product.

Requirements

• Previous in different management posts in the hospitality industry with a focus on Rooms is plus
• Must possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.

Working conditions:

Flexible, must be willing to work a variety of hours, as weekends and holidays based on the business needs Physical requirements Constant standing and walking throughout shift for up to 8 hours Physically demanding; frequent lifting and carrying up to 50 lbs Kneeling, pushing, pulling, lifting Occasional ascending or descending stairs

Background check required

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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