Description:

• As an assistant manager/junior director in the restaurant, the Evening Operations Directors are responsible for leadership of front counter, drive-thru, catering, and/or food production team leaders, team members and operations. They start by planning, organizing, directing and monitoring restaurant operations and junior leaders in order for all guests to receive signature Chick-fil-A service, all day, every day. Directors ensure that the leadership team, team members and the restaurant is always ready to serve the next guest. Directors are in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the restaurant. They are tasked with ensuring we are meeting and exceeding our high goals and standards. Directors are expected set the standard for signature service and therefore must lead by example. To do this, Directors need to actively show a passion for service and for the Chick-fil-A brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.
• Shifts required are from 2:00PM till 11:30PM

Responsibilities:

• Work the the Owner/Operator, on a peer level and as part of a high performance leadership team, to execute our business strategy
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
• Development and communication of a 30/60/90 day operations plan with weekly focuses
• Weekly execution of the operations plan by leading, empowering and coaching junior leaders
• Daily follow-up of area checklists and spot checking for accuracy
• Own, develop and maintain the Production Scoreboard
• Conduct meetings with leadership to sync efforts and ensure alignment

Minimum Qualifications:

• Specific Experience:
• Required: High School Diploma or equivalent
• Required: Experience as a leader in the customer service industry
• Required: Proven ability to lead in quick paced environments as part of a team
• Other Characteristics:
• Strong interpersonal skills: gets along well with others
• Ability to prioritize and mulit-task
• Detail orientated
• Able to work well independently and in a team environment
• A life-long learner

Preferred Qualifications:

• Bachelor's degree or above, preferably in a business field of study
• Experience as a leader in food service operations

Years of Experience: 2

Travel Requirements: 0%

Preferred Level of Education: Bachelor's Degree

• Preferred Minimum GPA: 3.0

REQUIREMENTS

• Must be at least 18 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Be professional
• Must be a great team player and works well as part of a team
• Excellent customer service
• Self-starter who completes tasks without excessive supervision
• Humble, servant spirit with strong sense of stewardship
• Availability must be 2:00PM to 11:30PM.

We are Chick-fil-A

Most Chick-fil-A restaurant businesses are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exist at each restaurant, including front-of-house, back-of-house and leadership roles. Explore all the reasons why working at your local Chick-fil-A is a place to work hard, have fun and make an impact.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Read below about what makes working at a Chick-fil-A restaurant unique, and then find a Chick-fil-A restaurant near you that is hiring and fill out a job application today.

We aren’t just in the business of chicken, we’re in the business of people

Each restaurant culture is unique to the Operator and local community, and Operators are committed to creating a positive environment where all Team Members are valued and respected.

We’re closed every Sunday

No matter which restaurant you apply to work for, Chick-fil-A restaurants remain closed on Sundays to allow our restaurant Operators and their Team Members to rest or worship if they choose.

Why we're closed on Sundays

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Most Chick-fil-A® restaurants operate between the hours of 6 a.m. to 10 p.m. Monday through Saturday, with breakfast served from 6 a.m. to 10:30 a.m. and lunch and dinner served from 10:30 a.m. until 10 p.m.

We offer college scholarship opportunities and tuition discounts

Eligible Team Members can apply to receive a Remarkable Futures™ Scholarship from Chick-fil-A, Inc. – up to $25,000! – as well as receive tuition discounts at over 100 universities across the U.S.

We help make a difference in your communities

Operators look for meaningful ways to serve their local communities, so Team Members have the opportunity to make an impact beyond the restaurant.

https://www.chick-fil-a.com/careers/team-member-employment