Operations Database Specialist Job at Goodwill of Southeastern Louisiana
Job Information
Essential Functions:
To provide direct support for multiple workforce development programs. Direct support will be provided in the form of data entry, participant interviews and satisfaction surveys, participant follow-ups, data analytics, and providing statistical data. Ensures that participant and programmatic records are in compliance with all applicable policies, procedures, and legal requirements.
Responsibilities:
This job requires substantial computer skills, and excellent oral and written communication skills. The Operations Database Specialist is responsible maintaining electronic participant records and conducting intakes and assessments.
- Prepare, compile and sort documents for data entry.
- Compute and analyze program specific data using multiple database platforms hosted by Goodwill, Department of Justice, Department of Labor, and external foundations.
- Check source data to verify completeness and accuracy and resolutions to all database functions.
- Coordinate with Goodwill and/or subcontracted staff to obtain additional information for incomplete electronic records.
- Enter data from source documents into prescribed computer databases, files, and forms.
- Send satisfaction surveys to participants, partner agencies, and employers and compile survey results.
- Maintain historical reports and records for future funding projects.
- Compile reports, charts, or graphs that describe and interpret findings of analyses to federal government and private foundations.
- Participate in the publication of data or information.
- File data and related information and maintain and update databases.
- Create and organize database information, such as survey forms and reports, for distribution or analysis.
- Compile statistics from source materials, such as quality-control or test records or survey sheets.
- Compile, track, and report participant demographics, socioeconomic, ethnicity, etc. data for grant reporting purposes.
- Interview, intake and assess incoming participants to determine their needs/goals and facilitate warm handoffs upon enrollment into Workforce Services programming.
- Respond to request for information and access relevant files.
- Provide Vice President of Mission Services and Workforce Development Directors with pertinent information gathered during database analysis to make informed programmatic decisions about all workforce development programs.
- Serve as a system lead for appropriate Data Management System.
- Audit data and perform data cleansing analysis to detect, remove and correct corrupt, inaccurate records
- Assist Program Managers with monthly program reports by providing data to funding agencies.
- Develop various perceptive metrics for program management to review progress.
- Comply with data integrity and security policies.
- Keep the Vice President of Mission Services and Director of Workforce Services informed of unusual and/or crisis situations as they arise.
- Other duties as assigned by supervisor.
Skills and Abilities:
- Ability to organize, work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
- Ability to maintain good working relationships with staff, volunteers, clients, and others.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Demonstrated ability working with individuals and families from diverse ethnic and socioeconomic backgrounds.
- Must have excellent organizational skills and be able to complete projects efficiently and independently.
- Must have excellent communication skills including verbal, phone, word processing, email and internet.
- Must have good public relations skills and the ability to work with employees and the public.
- Must establish and maintain effective working relationships with, and among, all personnel.
- Must be able to read, write and communicate clearly in English.
- Must be able to communicate information and ideas in writing so others will understand.
- Must be able to work occasionally long or extended hour, including weekends.
- Must be able to function in a hectic work environment with occasional periods of high stress.
- Must maintain strict confidentiality of all information.
Requirements:
- Undergraduate degree preferred.
- Professional experience with project management, project planning, data input and analysis, training and workforce development, program development and/or records management.
- Strong organizational skills.
- Entrepreneurial skills, innovative thinking, facilitation and consensus building skills required.
- Must be able to work well, both independently and as part of a team.
- Ability to analyze and present data and program information, orally and in writing and in non-technical language.
- Must be proficient in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media application.
- Must have accurate keyboard skills and proven ability to enter data at the required speed.
- Must provide own transportation.
- Must be able to clear DMV check.
- Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
- Must be ambulatory.
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