DTC OPERATIONS COORDINATOR
Bryant Estate, Saint Helena, CA

Assist with Administrative Tasks:

• Maintain company physical and electronic files.
• Answer the phone, check voicemails, and return calls.
• Provide customer service via phone and email.
• Process and edit customer orders and customer information in sales portal and CRM.
• Maintain supplies including housekeeping, kitchen, hospitality, and warehouse supplies.
• Maintain a neat and orderly environment including offices, warehouse, kitchen, etc.
• Run local errands including wine drops, post office, and supply pick-ups.
• Misc. weekly admin tasks, reports, reconciliations, tasting set up, tasting clean up, and projects as assigned by the Director of Operations or the Facilities and Warehouse Manager.

Assist with Shipping & Warehouse operations:

• Maintain and back up electronic records of all prooftags.
• Help with labeling, and seasonal warehouse activities.
• Assist with physically packing weekly DTC and distributor orders following in house protocols.
• Follow protocols for tracking and delivery confirmation for all orders.
• Maintain physical and electronic records of all shipments.
• Maintain Fed Ex Ship Manager software, print shipping labels, and schedule weekly FedEx pick-ups.
• Misc. weekly fulfillment tasks, reports, and projects as assigned by the Director of Operations or the Facilities and Warehouse Manager.

Assist with Inventory Tracking:

• Conduct weekly inventory depletion reports and monthly physical inventory counts with the Facilities & Warehouse Manager. Work with the Director of Operations for monthly inventory reconciliation and reporting.
• Maintain inventory transaction records for all warehouse locations.
• Maintain monthly warehouse inventory check out sheets.
• Misc. weekly inventory tasks, reports, and projects as assigned by the Director of Operations or the Facilities and Warehouse Manager.

Job Qualifications:

• Interest in working in a small collaborative team and learning about luxury wine business operations.
• Excellent customer service skills
• Excellent attention to detail, accuracy, and data management
• Working knowledge of Microsoft Office software
• Working knowledge of eCellar, Fed Ex Ship Manager, and Ship Compliant preferred
• Ability to work independently and collaboratively with other staff members.
• Requires lifting 50 lbs. and extended periods of sitting, standing, and kneeling.
• Valid CA driver’s license

Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• shipping & receiving: 1 year (Preferred)
• system administration: 1 year (Preferred)

Work Location: In person

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