Operations Associate Job at Navy Federal Credit Union
Navy Federal Credit Union Pensacola, FL
$24.00 - $36.50 an hour
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.
Responsibilities
Qualifications and Education Requirements
Desired Qualifications and Education Requirements
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $24.00 - $36.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/22/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Responsibilities
- Provides operational support that directly affects the business unit functions.
- Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
- Identifies, researches, and documents operational correlations and may administer operational workflow and functions
- Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
- Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
- Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
- Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
- Develops and applies a sound understanding of the business unit’s functions and their relationship to those of other business units
- Serves as a backup to other staff members during peak business volume
- Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
- Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
- Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
- Reviews studies, reports, and surveys and provides summaries to department leadership
- Supports projects and initiatives within the business unit and/or across the organization.
- Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
- Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
- Researches audit findings, prepares response, and forwards to management
- Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
- Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
- Works autonomously within established procedures and practices
- Uses discretion to modify work practices and processes to achieve results and/or improve efficiency
- Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy
- Develops and presents alternatives and recommendations which have impact and/or complexity
- Leads portions of projects or projects that are routine within the business unit or function
- Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management
- Participates in the implementation of changes and may coordinate or deliver training on new processes
- Acts as a resource to others regarding business unit’s functions and resolves or arranges for resolution of operational issues, inquiries, and complaints
- Performs other related duties as assigned
Qualifications and Education Requirements
- Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit
- Strong research, planning, organization, and problem solving skills
- Ability to multitask, work independently, and exercise initiative and judgment
- Effective written, verbal, and interpersonal skills, including the ability to work effectively with diverse internal and external contacts
- Familiarity with training techniques and practices
- Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely
- Ability to represent the business unit in task groups and planning meetings
Desired Qualifications and Education Requirements
- Education above the high school level with course concentration in business or related field
- Knowledge of, and experience with, credit union or retail banking operations
- Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
- Desired - Familiarity with Navy Federal Real Estate Lending products, services, programs, policies, and procedures
- Desired - Efficient with SQL to understand and write queries and create stored procedures
- Desired - Proficient in updating and creating reporting with Microsoft Power BI.
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $24.00 - $36.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/22/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.