OIT Service Desk Student Assistant- UNT Dallas Job at University of North Texas at Dallas
University of North Texas at Dallas Dallas, TX 75241
$10 an hour
Department
DAL-Office of Information Tech-530003
Job Location
Dallas
Full Time/Part Time
Part-Time
Pay Rate
$10/hour
Salary Information
Department Summary
The UNT Dallas OIT department is looking for Student Assistants to assist Faculty, Staff and students with issues pertaining to information technology. The person in this position will answer phones and troubleshoot computer/network issues. The person in this position will enter tickets into our ticket tracking system and work help ticket requests. The person in this position will perform on-site support for customers who are unable to have their problems solved over the phone.
Position Summary
Student employees assigned to this classification work under general supervision. This means that definite work objectives are set for the employee but methods of performing the tasks are frequently left to the judgment of the employee with occasional instruction or advice provided by the supervisor. The frequency of review by the supervisor depends on the difficulty and complexity of the assignment or on the impact or result of the work performed. While the supervisor is again responsible for the general assignment of work, less control may be exercised over the flow for work and instructions given may be more general in nature. The employee is responsible for the results of the work. Jobs assigned to this level usually require some previous experience, education, or specialized skill.
Examples of work
Examples of work
- Administrative tasks and answer phones.
- Basic hardware troubleshooting.
- Assist patrons with lab computers, software, and printing.
- Monitor the usage and care of lab facilities.
- All other duties as assigned.
Additional Posting Details
Minimum Qualifications
Currently enrolled UNT Dallas, UNT Dallas College of Law, HSC or UNT student in good standing and making satisfactory progress toward completion of a degree or certification program. Applicants must possess the following:
- Excellent customer service skills, as well as effective oral and written communication skills.
- Working knowledge of Microsoft Office computer applications (i.e. Word, Excel, PowerPoint, Outlook).
- Some knowledge of office practices and procedures.
- Demonstrated ability to comprehend and follow oral and written instructions accurately.
- Good interpersonal skills and ease in relating to people from varying educational, cultural and social backgrounds.
- Responsible, reliable and punctual.
- Ability to learn assigned tasks readily, to adhere to prescribed routines, and to develop some skill in the operation of common office equipment.
Preferred Qualifications
Prior IT experience.
Required License / Registration / Certification
Work Schedule
Flexible schedule determined by class schedule and departmental need.
Driving University Vehicle
No
Security Sensitive
This is a security sensitive position.
EEO Statement
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Physical Requirements
Carrying, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate, Lifting up to 25 pounds
Posting Detail Information
Posting Number
Stu170HP
Position End Date (if temporary)
Special Instructions to Applicants
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