About us

Vogt RV is a small business in Haltom City, TX. We are professional, customer-centric, fast-paced and our goal is to Ensure customer satisfaction utilizing our Value based on Values metric.

Our work environment includes:

• Casual work attire
• On-the-job training
• Growth opportunities

OEM Warranty Administrator

Role

The role of the OEM Warranty administrator (Warranty admin) is to be the primary communication link between the shop and the Original Equipment Manufacturer (OEM). The warranty admin must be knowledgeable enough to interpret the technician's "cause" / proposed "correction", and convey that information to the OEM in a manner that expresses our desire to complete the repair properly and priced fairly. The warranty admin shall also be responsible to properly file the claim at completion and track the payment process through conclusion, to include documenting any adjustments.

Responsibilities

Manage the authorization

Communicate with the Shop Foreman, Service Advisor,Technician, and the OEM warranty provider to ensure all information is properly conveyed to justify the repair process (including requested time, parts, and / or sublet).

Once authorization is given, fully document the authorization on the RO. (What was ACTUALLY authorized?... may be different from what was asked for initially)

Manage the claim

Once the repair has been completed, ensure all parts deemed necessary to be returned to the OEM are properly tagged and securely stored for shipment.

File the claim utilizing the correct (OEM dictated) method of submission (Must be completed within the OEM dictated time-frame) {may include "mailing back" defective parts}

Track the claim submission through conclusion.

Once the claim has paid, balance the claim vs. payment and document any discrepancies.

Reporting requirements:

1. Know the number of unclaimed RO's over 10 days old. (Goal is zero)

2. Know the number of RO's that have been claimed over 45 days, but have yet to be paid (Goal is zero)

3. Know the dollar value of claimed RO's month-to-date

As an employee of the Vogt RV Family of Dealerships, all are expected to perform to the standards of our Four Pillars in every decision we make, (What is best for the Customer, What is best for our Partners, What is best for our Team Members, and What is best for the Bottom Line) while giving maximum effort to deliver the best Customer Service Experience possible.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:
None

Ability to commute/relocate:

• Haltom City, TX 76117: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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