Revised: 11/22/2022

Job Title: Network Technician

Department: Reuse/Repair

Reports To: Director of Reuse

Background

Homeboy Electronics Recycling is building a world in which our human and natural resources are valued, not wasted. Our mission is to provide our customers with the highest quality electronics reuse and recycling solutions while employing people who face systemic barriers to work. We are an R2® certified (Responsible Recycling), award-winning social enterprise that is part of the Homeboy Industries family.

Summary

This position is responsible for identifying, testing, and/or repairing corporate IT equipment as well as consumer electronics. When full repair and refurbishment is not feasible or ideal, harvest and test parts/components and/or evaluate for creative reuse (as props, display pieces, etc.). Help train and share knowledge with entry level repair technicians and other employees. Actively seek and gain up-to-date knowledge to better inform the repair and reuse process. Unrelenting patience and a passion for electronics is a must.

Responsibilities

Repair Operations

• Assess functionality, economic repairability as well as resale value of electronic devices, such as computers, networking, and sometimes audio/video equipment.
• Determine ideal pathway for electronics devicesRestore and repair items to “like new” or other economically feasible condition

• Efficiently harvest valuable parts when whole unit repair is not feasible or ideal
• Ensure all functions, inputs, outputs, controls, etc. are properly tested and “burned in” before items are released.
• Accurately complete appropriate paperwork on repaired/refurbished items
• Communicate professionally and provide excellent customer service by phone, text, online and in-person.
• Coordinate and communicate with colleagues about repair needs and status, adjusting workflow as needed depending on fluid priorities
• Support manager with maintaining and documenting inventory of parts, supplies, and tools
• Stay abreast of the latest trends, techniques, software and tools
• Keep workstation and surrounding area clean and organized
• Pass internal auditing and limit recalls to 3-5%
• Meet efficiency standards and hit daily/weekly targets

Team Guidance

• Modify, update and create testing processes for larger quantities of items and help managers roll out testing procedures
• Fill in gaps and provide coverage when supervised staff are absent (see their job descriptions for details) and when non-standard situations arise.
• Assist in developing apprenticeship-type programs and pathways for people from Recycling Division to ITAD and Reuse Division.
• Daily: Set the standard that all technicians should be working towards while being efficient, detailed, and as safe as possible.
• Weekly: Provide feedback and proactive updates to the sales manager, reuse manager and/or director of reuse.
• Quarterly/Annually: Help managers with auditing as well as provide insight during performance evaluations

Quality, Environmental, Health & Safety (QEHS) and Enterprise Resource Planning (ERP)

• Adhere to QEHS policies and procedures.
• Adhere to company data security policies and sanitization protocols for all data storage devices.
• Recognize gaps in processes and documentation related to scope of work, correcting this through active contribution to QEHS and other best practices.
• Provide analysis, testing, and feedback on ERP development and implementation.

Other Operations

• Advise with internal network and software upgrades
• Upkeep internal software programs and network infrastructureHelp troubleshoot basic issues and make sure it is properly maintained

Document network maps and best practices

• Occasionally support off-site (including out-of-state) equipment evaluation and asset management projects

Basic Qualifications/Requirements

• Must be fully vaccinated against COVID-19. Requests for reasonable accommodation will be considered on a case-by-case basis if the applicant cannot be vaccinated based on a protected characteristic, a disability or due to sincerely held religious beliefs or practices.
• Ability to get to varying job sites in LA county independently and on-time
• 3+ years experience with IT, networking, and coding
• 3+ years experience (or equivalent) in electronics testing and repair, including:Computers, Tablets and Cellphones (Android, iPhone, iPad, other apple products, etc.)

Other IT equipment: Monitors, servers, networking equipment, etc.

• Board level component removal/replacement and troubleshooting
• Schematic and electronic component identification understanding
• Competent with Google (Docs, Sheets) and Microsoft (Word, Excel) suites of applications
• Solid math skills and analytical aptitude
• Ability to problem solve, multitask, and wear multiple hats in a fast-paced startup environment

Additional Desired Qualifications/Experience

• Electronics Engineering or IT education and/or background
• Electro-mechanical aptitude (e.g., AC/DC motor repair and rebuilding)
• IT and NetworkingA+ Certification

Cisco Certification
CompTIA Certification

• Computer and cellphone repair experienceMicrosoft Certified (Desktop, Server, etc.)

AppleCare Technician

• Vintage Analog and Digital Electronics repair and testing experience(Receivers, Tube and Solid State Amplifiers, Tape Decks, Studio Electronics, Pro Audio, Video Cameras, CRT and other Televisions, etc.)
• Familiarity with test equipment such as oscilloscopes, signal generators, and multimeters
• Online or Brick-and-mortar electronics sales experience
• Participation in Maker Fairs and/or related conferences
• Musicianship/Sound Engineering experience
• Being the person your friends and family asks for help with electronics
• Enrollment in continuing education

Additional Position Information

• Classification: Non-Exempt (Hourly), according to FLSA guidelines.
• Benefits: Medical, Dental, Vision, 401K
• Other: This position may include occasional travel within the greater Los Angeles area and elsewhere in California or other states. Occasional evening or weekend availability may be necessary.
• Work Conditions: Warehouse environment, including regular standing and sitting. Some exposure to environments with occasional loud noises from machinery, tools, and equipment.
• Physical Requirements: Lifting of approximately 25-50 pounds.

This job description may not cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Activities and responsibilities may change at any time.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Software troubleshooting: 1 year (Preferred)

Work Location: In person

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