UCS -23

EMPLOYMENT
OPPORTUNITY
ANNOUNCEMENT
STATE OF NEW YORK

UNIFIED COURT SYSTEM

PLEASE POST
ANNOUNCEMENT NO. 1274

THERE ARE CURRENTLY TWELVE POSITIONS AVAILABLE IN THE DIVISION OF TECHNOLOGY IN THE NETWORK/SYSTEM
SERIES. THEY WILL BE FILLED IN THE FOLLOWING TITLES AND WILL BE DEPENDENT ON THE QUALIFICATIONS OF THE
APPLICANTS SELECTED.

POSITION TITLE: NETWORK/SYSTEM ENGINEER III JG: 28

BASE SALARY: $97,522 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Bachelor's degree from an accredited college or university and five (5) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Engineers III work independently in units within the Division of Technology.
Network/System Engineers III are responsible for overseeing the work of subordinate personnel and for supervising the installation and configuration of network/system architecture in accordance with current standards. They are responsible for oversight of the planning and delivery of multiple technical systems, technology infrastructure and projects. They work with executive and court managers to ensure that all technology needs are met and to assess the performance of subordinate personnel. They ensure technical support for both users and networks/systems is in accordance with established processes and guidelines. Network/System Engineers III are responsible for providing technical management, project plans and status reports for technical projects and initiatives and performing other related duties.

POSITION TITLE: NETWORK/SYSTEM ENGINEER II JG: 25

BASE SALARY: $83,034 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Bachelor's degree from an accredited college or university and four (4) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Engineers II work under supervision in units within the Division of
Technology. Network/System Engineers II are responsible for overseeing the work of Network/System Engineers I and help desk personnel and for installing and configuring network/system architecture in accordance with current standards. They are responsible for the planning, delivery and monitoring of multiple technical systems, technology infrastructure and projects. They work with court managers to ensure that all technology needs are met and to assess the performance of help desk personnel. They ensure that help desk personnel provide support in accordance with established processes and guidelines. Network/System Engineers II are responsible for evaluating and troubleshooting network servers, telecommunications equipment, courtroom technical equipment, software, hardware and for providing technical management, project plans and status reports for Division of Technology projects and initiatives and performing other related duties.

POSITION TITLE: NETWORK/SYSTEM ENGINEER I JG: 23

BASE SALARY: $74,478 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Bachelor's degree from an accredited college or university and three (3) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Engineers I work under supervision in units within the Division of
Technology. Network/System Engineers I are responsible for resolving the most difficult help desk technical issues and providing technical expertise for help desk personnel. They are responsible for installing network architecture under direction from Technical
Managers, Network/System Engineers II or Network /System Engineers III. They are responsible for the delivery and monitoring of technology systems and projects. They oversee the work of help desk personnel in order to provide support in accordance with

established processes and guidelines. Network/System Engineers I are responsible for ensuring that the installation of networks/systems, telecommunications equipment, courtroom technical equipment, software and hardware are handled in a timely manner and for providing status reports for projects and initiatives and performing other related duties.

POSITION TITLE: NETWORK/SYSTEM TECHNICIAN III JG: 21

BASE SALARY: $66,965 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Technology performing second-level troubleshooting support and training to end-users and escalating the most complex problems to
Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System
Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

POSITION TITLE: NETWORK/SYSTEM TECHNICIAN II JG: 18

BASE SALARY: $57,166 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel.
Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to
Division of Technology projects and initiatives and perform other related duties.

LOCATION: Office of Court Administration - Division of Technology & Court Research
187 Wolf Road Albany, NY and 25 Beaver Street, NY, NY

CLASSIFICATION: NON-COMPETITIVE

POSITION TITLE: NETWORK/SYSTEM TECHNICIAN I JG: 16 BASE SALARY: $51,113 + LOCATION PAY $4,300 (NYC ONLY)

QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under direct supervision in the Division of Technology performing first-level troubleshooting support to end-users. They receive calls and inquiries, provide basic support in accordance with established processes, document incidents and remedies and escalate complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.

ASSIGNMENT: These positions will provide desktop and application support ensuring court technologyis fullyoperational. Responsible for, evaluating, managing, documenting, and troubleshooting endpoints (PC's, printers, scanners, etc.) and their associated software (Windows 10 & 11, Antivirus, Office Suite, etc.) on the enterprise network. These positions address the requests, deployment, and inventory control of hardware and software in accordance with the Division of Technology and Court Research policies and procedures. Specific knowledge and experience with the Microsoft Office 365 product suite, PC architecture, MS SCCM (System Center Configuration Manager) and help desk management software required. LOCATION: Office of Court Administration - Division of Technology & Court Researc

GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work performed by persons assigned to this title. They do not include all job duties performed by employees in the title, and every position does not necessarily require these duties. Although a position is available and situated at a specific location, the appointee may be subject to reassignment to any position in the same title in this promotion unit dependent upon the needs of the Unified Court System. All applications received from this announcement may be used to fill any vacancies in this title that may occur in this court or agency within the next six (6) months. Position(s) available at the present time: 12.

APPLICATION PROCEDURES: All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5
Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a resume to:

Gail Testo
Senior Management Analyst

Office of Court Administration, Division of Technology & Court Research
125 Jordan Road
Troy, NY 12180

APPLICANTS ARE ENCOURAGED TO COMPLETE THE EQUAL EMPLOYMENT OPPORTUNITY DATA COLLECTION FORM.

New hires must be fully vaccinated against the COVID-19 virus by the date of hire, unless granted a reasonable accommodation due to disability or religion.

POSTING DATE: : October 26, 2022 APPLICATIONS MUST BE POSTMARKED OR RECEIVED BY: November 23, 2022

The New York State Unified Court System is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity or expression), national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $57,166.00 - $97,522.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
New hires must be fully vaccinated against the COVID-19 virus by the date of hire, unless granted a reasonable accommodation due to disability or religion.

Ability to commute/relocate:

• New York, NY 10004: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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