Network Operations Technician Job at Mastech Digital
Mastech Digital Canonsburg, PA 15317
$20.60 an hour
Position: NOC Technician (2nd Shift)
Location: 2000 Corporate Dr, Canonsburg, PA 15317 (Hybrid)
Duration: 12 Months Contract Initially
JOB DESCRIPTION:
- Hybrid Schedule, 2nd shift – 2pm-10pm - is required, 8-hour days and some weekends.
- Provides support in a 24x7x365 Network Operations Center that monitors, resolves, tests, and escalates SCN DAS and security issues to ensure company compliance with customer requirements. Ensure all SCN DAS meet industry standards and performance goals.
JOB FUNCTIONS
- Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service.
- Engage field operations and Tier 2 support for network equipment issues as needed.
- Respond to client requests and notify clients of network problems and business impacts.
- Review planned and unplanned changes to network infrastructure.
- Surveil and monitor the Small Cell networks by using provided systems and tools to remotely access complex equipment and test/resolve alarms on these networks.
- Use provided tools to localize network problems to host or remote equipment.
- Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution.
- Provide and monitor internal communication with Fiber NOC on alarm status and escalations.
- Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions.
EXPERIENCE/MINIMUM REQUIREMENTS
- Three (3) to Five (5) years of customer service and/or service dispatch experience
- Telecommunication and wireless experience preferred
- Knowledge of wireless telecommunications network management systems
- Excellent sense of personal accountability
Job Type: Full-time
Pay: $20.60 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service and/or service dispatch: 2 years (Required)
- Telecommunication and wireless: 1 year (Required)
Work Location: In person
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