National Service Technician Job at Terex Corporation
Job Description:
Overview:
Coordinate and be accountable for the performance of the on location service and repair operations on products manufactured by the company in accordance with directives and policies governing such services. Perform Operator and Mechanic training for internal and external customers as needed to support the business and departmental needs/objectives.
Responsibilities:
- Answer calls from customers on the Service Queue to provide possible solutions to restore the equipment to safe and efficient operation
- Identify parts and supplies that the customer must have to restore equipment to a safe operational level
- Work closely with engineering personnel on technical matters and coordinate their instructions and recommendations with the customer or distributor. Communicates information on equipment problems or potential enhancements to other teams within the company
- Make service and repair calls to investigate operating difficulties, diagnose problems and determine reasons, nature of correction, make repairs or adjustments to remedy malfunctions.
- Maintain a sound working relationship and liaison with the customer’s personnel to maintain the image of the Company and its products
- Work from complex engineering drawings and specifications, detailed written and verbal instructions, manuals, etc.
- Prospect and secure additional training business as required
- Plan, coordinate, and execute the Factory Service School in Watertown annually
- Support branch customer and internal service schools as needed
- Assess the training needs of the customer and deliver training including but not limited to: Operator training per ANSI & Mechanic training
- Enhance online program offerings and update as required
- Perform international training as required
- Produce Tech-tips, Service School PowerPoints, In-services, and other materials as needed.
- Plan, coordinate and implement a minimum of 2 FPS certification and review classes per year (6-12 participants)
- Perform other assigned duties or functions that may be required for smooth and timely operation of the department
Qualifications:
- Sedentary involves constant sitting. Must be able to lift 10 pounds occasionally, frequent lifting of 1-2 pounds
- Minimum of five (5) years of experience in the industry
- Ability to become an FPS Certified instructor within one (1) year from date of acceptance.
- Ability to become an NCCCO Certified Digger Derrick Operator and Practical Examiner within one (1) year from date of acceptance
- Ability to become an NCCCO Certified Foundation Drill Operator and Practical Examiner within one (1) year from date of acceptance. If the program has not been finalized, six (6) months after the NCCCO Foundation Drill Operator program is available
The salary range for this position is $40,800 to $61,200. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at
Globaltalentacquisitions@terex.com
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.