The Mid-Hudson Discovery Museum (MHDM) is seeking a friendly, outgoing and motivated individual to join our Guest Experience team. Must be capable of delivering legendary customer service to diverse audiences.

As Museum Associate, you will help to ensure welcoming experiences for Mid-Hudson Discovery Museum guests by welcoming guests, processing admissions, selling Museum memberships, answering phones, answering basic guest questions and/or directing inquiries to appropriate staff. You will support Museum operations by opening and closing the Museum, assist with group visits, birthday parties, special events, and assist in, or present science demonstrations as needed. Additional duties include restocking exhibit areas, performing general Museum cleaning, and participating in other projects as assigned.

NOTE: This position is part-time; 15-20 hours/week with potential to increase hours to 25-30 hours during holiday periods and in the summer. Weekend, holiday and evening availability is required. Training is provided.

This is an entry level position with opportunities for advancement based on skill set and performance.

Bilingual (English/Spanish) applicants are especially encouraged to apply.

REPORTS TO: Guest Services Manager

MAIN FUNCTIONS:

• Provide legendary customer service to Museum guests.
• Welcome guests, process admissions, sell Museum memberships, answer phones, answer basic guest questions and/or direct inquiries to appropriate staff.
• Support Museum operations by opening and closing the Museum, assist with group visits, birthday parties, special events, and assist in, or present science demonstrations as needed. Also, restock exhibit areas, performing general Museum cleaning, and participate in other projects as assigned.

EXPERIENCE AND SKILL REQUIREMENTS

• Upbeat and positive attitude, with enthusiasm for the Mid-Hudson Discovery Museum and for ensuring excellent and memorable experiences for Museum guests
• Demonstrate ability to provide “legendary customer service” and show excellent judgment in interpersonal interactions
• Ability and desire to learn new things quickly and to perform repetitive tasks with high degree of care and accuracy
• Able to follow through on tasks and to seek assistance from appropriate staff members
• Ability to communicate effectively with a wide variety of audiences
• Able to multi-task and to remain calm and courteous under pressure
• Able to take direction and show initiative

WORKING CONDITIONS:

• Family-friendly, hands-on (and sometimes messy!) museum environment. Usually high energy and busy, but can also have slow periods.
• Must be willing and able to handle frequent interruptions in order to enhance the experiences of individual Museum guests
• Must be able to lift and move 30 pounds (folding tables, incoming mail, boxes of supplies, etc.)
• Must have the physical endurance and willingness to work on feet for a significant portion of each day

TIME COMMITMENT:

This position is part-time; 15-20 hours/week with potential to increase hours to 25-30 hours during holiday periods and in the summer. Weekend, holiday and evening availability is required.

The Mid-Hudson Discovery Museum is open:

• Tuesday through Saturday 9:30 am - 5:00 pm
• Sunday 11:30 pm - 5:00pm

Plus:

• Select Holiday Mondays 9:30 am - 5:00 pm
• Mondays in July and August 9:30 am – 5:00 pm
• Select evenings 5:30 pm – 8:30 pm

The Mid-Hudson Discovery Museum is an Equal Opportunity Employer with a passionate commitment to diversity, equity, and inclusion.