Membership Retention Agent Job at Automobile Club of Southern California
Job Description
We have immediate opportunities for a Membership Retention Agent (MRA). This position is responsible for improving existing membership business retention. The MRA will be provided with recent expired membership lead opportunities, required to resell brand benefits to achieve/exceed business retention targets, and will be rewarded based upon individual performance.
We want people who have the drive to succeed and grow with the company as we keep expanding. If you are a go-getter, have outstanding sales skills, and transfer your enthusiasm over the phone, you need to work here.
Full-time | Location: AAA Administrative Offices, Costa Mesa, CA.
Work hours: 9am - 6pm, Monday - Friday
Responsibilities:
Connect with customers; identify needs & provide solutions.
Build rapport through conversation and honest recommendations.
Share product knowledge, service features and benefits.
Maintain a positive, professional, and productive environment.
Close sales and upsell when appropriate; meet daily/weekly retention objectives.
Help increase customer acquisition and retention.
Build strong relationships with our customer's.
Required/ Preferred Skills:
Ability to overcome objections & provide relevant membership benefits to encourage continuous membership business
Ability to multi-task and quickly provide solutions to various issues
Goal oriented, a passion for helping people & exceeding member's expectations
Attention to detail and service focus mentality
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong Interpersonal & Customer service skillset
Ability to effectively manage and resolve conflict
Maintain accurate records and reports
Compensation and Benefits
Paid Training
Hourly base + Commission
Exclusive incentives for top performers
Career advancement
Background or interest in the following is encouraged to apply!
Sales
Account Retention
Collections
Call Center
Remarkable benefits:
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
We have immediate opportunities for a Membership Retention Agent (MRA). This position is responsible for improving existing membership business retention. The MRA will be provided with recent expired membership lead opportunities, required to resell brand benefits to achieve/exceed business retention targets, and will be rewarded based upon individual performance.
We want people who have the drive to succeed and grow with the company as we keep expanding. If you are a go-getter, have outstanding sales skills, and transfer your enthusiasm over the phone, you need to work here.
Full-time | Location: AAA Administrative Offices, Costa Mesa, CA.
Work hours: 9am - 6pm, Monday - Friday
Responsibilities:
Connect with customers; identify needs & provide solutions.
Build rapport through conversation and honest recommendations.
Share product knowledge, service features and benefits.
Maintain a positive, professional, and productive environment.
Close sales and upsell when appropriate; meet daily/weekly retention objectives.
Help increase customer acquisition and retention.
Build strong relationships with our customer's.
Required/ Preferred Skills:
Ability to overcome objections & provide relevant membership benefits to encourage continuous membership business
Ability to multi-task and quickly provide solutions to various issues
Goal oriented, a passion for helping people & exceeding member's expectations
Attention to detail and service focus mentality
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong Interpersonal & Customer service skillset
Ability to effectively manage and resolve conflict
Maintain accurate records and reports
Compensation and Benefits
Paid Training
Hourly base + Commission
Exclusive incentives for top performers
Career advancement
Background or interest in the following is encouraged to apply!
Sales
Account Retention
Collections
Call Center
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.