Member Services Officer II - Paramount Studios Job at First Entertainment Credit Union
- High School Diploma, G.E.D. or equivalent.
- Some college coursework and possess strong written and verbal communication skills.
- At least two years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution.
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model (Hybrid schedule and WFH and technology stipends are available for various roles).
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross functional events throughout the year, and more!
The minimum and maximum annualized hourly base range for this position is $20.26 to $30.39 in California. The target starting hourly rate is between $20.26 and $25.33.
First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.
Inclusive Perks and Benefits:- Named one of the Top 10 Credit Unions in California in 2021 by Forbes
- In business since 1967 with more than $2.1 Billion in assets with over 90,000 members
- High Trust, High Performance, Workplace of Choice Culture
- Commitment to Diversity, Equity, Inclusion = Belonging (DEIB)
- Hybrid Flexible Schedule on some positions (3 days remote & 2 days in office)
- Work from Home Office Supplies Stipend, Technology Stipend
- Education Reimbursement and Career Path Professional Development
- Competitive Base Pay and Lucrative Bonus Potential
- 401K Match and Profit-Sharing Contribution
- Medical, Dental, Vision, Life and AD&D Insurance, LTD,Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Teammate Loan Discounts (Mortgage, Auto, Consumer Credit Card)
- First-Time Home Buyer Program
- Generous Paid Time Off (PTO), Paid Sick Leave, A lot of Paid Holidays, Paid Volunteer Hours (community service)
- Teammate Referral Bonus (range from $2,500 to $5,000)
- Calm Premium Subscription (the #1 App for meditation & sleep) +Gym/Fitness Reimbursement + Wellness Program
- Convenient Voluntary Car Wash On-Site, Company Branded Spirit Wear Stipend, Co-Ed Softball Team, Exclusive FUN Engagement Events throughout the year, and so much more!
Additionally, we support Pay Transparency https://www.firstent.org/pdfs/firstent_pay_transparency_statement.pdf.
External hires must pass a background check. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.
Candidates must possess current authorization to work in the United States as it is not First Entertainment’s practice to sponsor individuals for work visas.
The minimum and maximum annualized hourly base range for this position is $20.26 to $30.39 in California. The target starting hourly rate is between $20.26 and $25.33.- This compensation and benefits information is based on First Entertainment’s good faith estimate as of the date of publication and may be modified in the future.
- The starting hourly rate within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.
As an MSO II here at First Entertainment you serve as a centrical asset to the funding of our member's consumer loans, as you will piously follow up on new and pending consumer loan applications. You will coach and develop others within the branch. In this role, you will be assisting with the originating, processing, and funding of various consumer loans offered by the credit union. You will be able to meet or exceed the quality control standards set for the loans you fund. It is our hope that you will be the joyous face members see upon entering a First Entertainment Branch and provide a high level of service and care to every member.
Moreover, you will be the outbound calling spokesperson for new promotional and pre-approval campaigns. In addition to properly handling member's cash with precision, you will energetically address and resolve all member’s requests, inquiries, and questions. By following up with new account holders in person or by phone, you will aid our members with their opening and closing of various accounts offered by First Entertainment Credit Union.
At First Entertainment, your role and every role are essential to our Vision [To be the best financial partner for people in entertainment], Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], and Core Values [ People + Members First + Ownership Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
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