University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

• A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
• Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.
• University of Maryland Upper Chesapeake Health owns and operates:
• University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
• University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
• The Upper Chesapeake Health Foundation, Bel Air, MD
• The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
• The Senator Bob Hooper House, Forest Hill, MD

1. Assists physician or clinical staff with all facets of preparing for patient visits or

processing post visit documentation. Assures completion of Consent to Treat, HIPAA

and other forms as appropriate.

2. Responds to telephone inquiries from patients, physician offices and payers in an

accurate and courteous manner.

3. Confirms appointments, explains any pre-visit instructions as directed by the MD, RN,

or NP. Ensures appropriate patient information, labs, and testing are obtained for

Center visits. Facilitates physician orders for testing, works with Schedule First to

schedule tests ordered by the physician(s) or NP.

4. Establishes and maintains a good rapport with patients, families, visitors and referral

sources, assists with phone calls; monitors patients in waiting area to ensure maximal

comfort and safety.

5. Facilitates communication with patients and referral sources regarding the services.

6. Mails communication to patients and referral sources including but not limited to

appointment letters, introductory letters, pre-visit assessments, etc.

7. Performs pre-registration & registration functions accurately and efficiently to reduce

errors for billing, medical records, and other subsystems that use this data. Takes

responsibility for making corrections to accounts when appropriate.

8. Obtains, completes and follows up on all necessary paper work in an accurate and

timely manner. Maintains Center records and files, scans documentation into patient

records.

9. Performs patient check-out and arranges schedules any necessary testing and

appointments, assures patient has needed scripts for testing, and transcribes any orders

that have been written by providers in the EMR or paper chart.

10. Informs patients of financial obligation when appropriate.

11. Informs supervisor on a daily basis of any problems resolved or needing immediate

attention to keep system running smoothly and to avoid errors.

12. Monitors supply inventory in the area and orders front office supplies.

13. Assists with tracking patients who have not kept appointments by calling patients and

rescheduling as appropriate.

14. Maintains neatness of office and waiting area.

15. Maintains high personal standards for customer satisfaction, productivity, learning,

cooperation, responsiveness, communication and optimism.

16. Participates in performance improvement/Culture of Excellence activities to improve

service and interdepartmental communications.

17. Performs other duties as assigned.

Education & Training: High school diploma or equivalency. AA degree in Business or healthcare administration preferred.

Work Orientation & Experience: 2-3 years’ experience in a medical office or related setting with computer experience; general knowledge of medical terminology. EMR experience preferred.

All your information will be kept confidential according to EEO guidelines.