Trade Winds Family Medicine is a full-spectrum Family Medicine practice in Kailua on Oahu, providing a comprehensive array of medical services and treatment options to patients. As a respected and progressive medical home, we have 4 medical professionals that work to serve our patients' medical needs. Working in a team environment focused on patient care, our mission is to ensure every patient receives a superior experience.

We value exceptional patient care, and promote a healthy and respectful work culture. We want employees that share these values!

Compassion ~ Empathy ~ Patient Care

• Do you have a passion for helping others?
• Do you feel empathy for those in need?
• Do you feel pride in providing personalized care?

If you answered yes to these questions, then Trade Winds Family Medicine wants you on our team.

We are currently seeking a strong customer focused, compassionate and empathetic patient relations specialist for patient care coordination. This position will be responsible for treatment plan and referral coordination, scheduling office appointments, and population health management. This role is critical to creating a positive first impression for the practice and to show new and established patients a "we care"attitude, which has a significant impact on patient outcomes and their relationship with the practice. The hours will vary between Monday-Friday from approximately 6:30AM- 6:30PM, and Saturday 7:30AM-12:30PM, not to exceed 40 hours per week.

Patient Relation Specialist Responsibilities:

• Coordinate post-visit care.
• Manage referral loop.
• Coordinate work efforts with other team players to achieve an efficient work flow and time adherence within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Respond to incoming phone calls and messages in an exceptional quality manner.
• Appropriately schedule patient appointments based on management guidelines.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
• Perform other office duties as assigned by manager.

Patient Relations Specialist Qualifications:

The ideal candidate for the Patient Relations Specialist position must have strong job tenure, excellent customer service skills, proficient computer knowledge, strong analytical skills and the ability to multi-task. Must be Covid vaccinated or willing to receive the first dose upon the job offer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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