CornerStone Staffing is partnered with a dynamic health care services company in Frisco, looking for sharp, customer service/call center representatives! Do you have excellent customer service skills, worked in a high volume call center and have a passion for healthcare?? Then we want to hear from you!!

Job Title: Medical Benefits / Claims Call Center Representative

Number of Openings: 4

Tentative Start Date: January 30th

Location: Frisco, TX

Pay: $20/hr ($20.50/hr for Spanish Bilingual)

Job ID: 133801

Hours: Must be available to be work an 8 hour shift Mon-Fri occasional Saturdays between the hours of 8am-5pm.

Job Description:

• Answer questions and handle problem resolution on benefit, provider or claim issues; must be able to explain copays, out of pocket, and co-insurance and how they work
• Averaging 80 to 100 calls per day
• Follow up with members and providers as necessary
• Process coverage changes and send out supporting documentation, as necessary
• Other duties may be assigned as necessary
• Ability to multitask

Required Experience/Qualifications:

• 2+ years Exp. with medical insurance, benefits or claims in a call-center environment required; only being able to verify insurance or explain co-pays will NOT be a fit for this role
• Experience with Salesforce is a plus
• High school diploma required/college degree a plus
• Excellent communication sills
• Strong PC Skills - Word/Excel required
• A desire to help people
• Ability to adapt to communication style based on the caller's needs
• Respond well in a stressful, dynamic environment
• Flexible uses critical thinking skills and open to learning new ideas/skills
• Team player & Positive attitude
• Professional Appearance
• Typing Required: 35-40 WPM

Application Process Includes:

• Drug testing
• Background check
• Skills Assessment

To Apply for this Job:
Please apply directly to this post, and a recruiter will be in contact with you soon if you qualify.

Job Type: Full-time

Pay: $20.00 - $20.50 per hour

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Application Question(s):

• Can you explain medical benefits and how they work, including walking callers through in and out of network, copays, claim issues and resolutions, etc.?
• Are you comfortable handling 80-100 calls per day, immediately following the short training period?
• Is your healthcare customer service experience in a call center setting?

Experience:

• Medical Insurance/Benefits/Claims: 2 years (Required)
• Call Center: 2 years (Required)

Work Location: One location

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