Matter Support Analyst Job at Munger, Tolles & Olson
Job Description
Who We Are
Munger Tolles has been consistently ranked on The American Lawyer’s A-List since its inception in 2004, including seven years in the top spot. We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, about 80 percent of our attorneys served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices.
We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence.
We have a full spectrum of functional positions including IT, Accounting, Human Resources, Legal Support, and Marketing.
JOB SUMMARY:
Under the direction of more senior members of the Automated Litigation Services Department, Matter Support Analysts work closely with Firm attorneys, staff counsel and other case support personnel to service firm cases or matters. Matter Support Analysts support the Firm’s Litigation and other practice areas by supporting the use of technology, including providing electronic data assessment, consultation, data and workflow management and presentation support. Matter Support Analysts are expected to meet billable hour expectations annually through a combination of work on Firm client matters (including pro bono matters) and approved program or department work.
JOB FUNCTIONS:
Analysis
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Analyze written and verbal user requirements to determine the most effective technology solutions for creating and managing electronic data to suit case team needs inclusive of making vendor and workflow recommendations.
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Provide support for story development, investigation, and case analysis through the use of fact analysis tools.
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Maintain CaseNotebook transcript databases, load new electronic transcripts and assist attorneys in querying and effectively using transcripts.
Database Support, Trial and Trial Preparation
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Ensure eDiscovery processing and production specifications and deliverables conform to case requirements.
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Coordinate routine document production activities from litigation support databases, including assistance with negotiating or developing the format of production, defining the technical production criteria and workflow, executing the production activities, copying and formatting production output and running relevant quality control processes.
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Provide support during the electronic document review process, including, assisting with the design of review workflow and logic, development of coding structure, creation of document review batches, workflow administration, ongoing quality control and desk-side support.
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Maintain defensible documentation at all times.
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Coordinate and assist in the development of graphics, presentations and demonstratives.
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Provide support for remote trial sites.
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Assist with pretrial/presentation activities involving electronic data such as, building trial exhibits, witness kits, video editing and production sets.
Client Management
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May work directly with client and client support teams to develop analytics, machine learning strategies, video clips, exhibit prep and custom workflows to ensure successful execution in complex litigation and investigation.
Project Management
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Lead small to medium complex eDiscovery projects utilizing project management tools and reports to ensure projects are completed on time and within budget.
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Assist with litigation support projects as primary point of contact.
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Assist case teams and clients on eDiscovery technology and best practices.
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Anticipate, identify, prevent and resolve issues within legal operations projects.
Vendor Management
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Assist with routine outside vendor processes, obtain budgets for vendor projects, ensure vendor work is being performed in accordance with Firm specifications, and manage vendor invoices for payment approval.
Technology Support
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Support fellow department team members with routine tasks in litigation support.
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Provide training to attorneys, clients and other firm personnel on litigation support applications and technologies and advocates for the appropriate and efficient use of technology in practice.
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Act as a technical advisor and conduct training for case teams and other firm personnel.
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Encourage case teams to leverage internal resources and the firm’s managed services program.
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Support other miscellaneous technology related tasks, as necessary.
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Perform other tasks, as assigned.
COMPETENCIES:
Communicates effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Being resilient
Rebounding from setbacks and adversity when facing difficult situations.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Instills trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Customer focus
Building strong customer relationships and delivering customer-centric solutions.
Drives results
Consistently achieving results, even under tough circumstances.
Situational adaptability
Adapting approach and demeanor in real time to match the shifting demands of different situations.
Resourcefulness
Securing and deploying resources effectively and efficiently.
Manages complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Ensures Accountability
Holding self and others accountable to meet commitments.
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
TOOLS:
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General office equipment and systems
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Adobe Professional Suite and Microsoft Office Suite proficiency (Outlook, Word, Excel, PowerPoint and Access)
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Industry leading litigation support databases, platforms and providers (on premises and saas solutions), including Relativity, Casemap and CaseNotebook.
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Other ancillary litigation support and law firm software, tools and providers
MINIMUM JOB QUALIFICATIONS:
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High school diploma or GED required, B.A. or B.S. degree from an accredited college or university preferred.
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1-3 years of work experience in legal support, including at least three (3) years in an Automated Litigation Support or equivalent position at a mid to large law firm or major litigation support vendor.
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Strong organizational skills.
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Proficiency with relevant software (Adobe Professional Suite, MS Office Suite, Relativity, Casemap, CaseNotebook, Case Management software and other ancillary tools.
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Ability to communicate clearly and effectively, verbally and in writing.
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Ability to follow directions, procedures and collaborate effectively with a team.
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Ability to work independently and efficiently, with minimal supervision.
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Ability to interpret and analyze data as it relates to case needs.
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Ability to interact professionally with attorneys, other LPS staff, Firm clients, opposing parties, third parties and witnesses.
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Ability to be resourceful and efficient in approach and accomplishment of assignments.
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Understanding of standard and repeatable litigation support functions, such as importing and exporting of data and generating document productions.
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Familiarity with spreadsheet and database formulas, scripting and programming is helpful, but not required.
PHYSICAL DEMANDS
Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 25 lbs.
WORKING CONDITIONS
Quiet office environment in a high-rise building and at desk the majority of the time. Matter Support Analysts generally work in the office but may on occasion be required to work at a trial site, a client office or other alternative work location.
DIRECT REPORTS
None
Benefits
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Medical, Dental, Vision, Flexible Spending, HSA, 401k
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Variety of provided and voluntary benefits like life insurance, long-term care insurance and critical illness insurance
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Employee Assistance Program
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Back-up Child Care Benefit
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Paid Holidays
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Transportation Allowance
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Frequent celebrations, events and gatherings
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Health and Wellness classes
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Competitive compensation programs
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Generous leaves of absence policy
For information on Munger, Tolles & Olson LLP, and other job opportunities, please visit our website at
www.mto.com
MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of
Munger
,
Tolles
& Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO’s operations and by anyone doing business with or on behalf of
Munger
,
Tolles
& Olson LLP.
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