Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 12783

Pay Grade: US-C17

Salary Range: $84,800 - $135,250

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

Surgical Marketing, part of the technology division within KARL STORZ, is seeking a Marketing Manager, Service - Surgical to help innovate new service, contract and subscription-based offers for our customers. Responsibilities will range from helping mature existing service offerings to building completely new offers that help our customers navigate a world of limited capital and fast-moving technologies. Overall, this role will be responsible for establishing, enhancing, modifying, launching & marketing Service programs for the Surgical Product Portfolio.

Responsibilities

Success in this role will require deploying strategies that create value for our customers across the Surgical portfolio, including Video Imaging, endoscopes and instrumentation. The ability to work collaboratively across the organization in order to build the right strategies and programs, while measuring their results, will be key for success.

Duties will include, but are not limited to:

Video Imaging Portfolio – lead the collaboration between Enterprise Service, Video Marketing, Sales & Revenue Operations to establish, enhance, modify, etc pilots & programs for contract service programs on the Video portfolio. Coordinate with Enterprise Service Marketing to establish collateral. Communicate with and launch to sales organization. Own the Specialty service KPIs.

Surgical Endoscope Portfolio – lead the collaboration between Enterprise Service, Surgical Marketing, Sales & Revenue Operations to establish pilots & programs for contract service programs on the Surgical Endoscope portfolio (Rigid endoscopes, Video endoscopes, etc.). Coordinate with Enterprise Service Marketing to establish collateral. Communicate with and launch to sales organization. Own the Specialty service KPIs.

Surgical Instrument Portfolio – lead the collaboration between contract Enterprise Service, Surgical Marketing, Sales & Revenue Operations to establish pilots & programs for service programs on the Surgical Instrument portfolio (LAP instruments, Ortho instruments, etc.). Coordinate with Service Marketing to establish collateral. Communicate with and launch to sales organization. Own the Specialty service KPIs.

Preventative Maintenance – Own the information around inspection, care and handling & preventative maintenance procedures & protocol across the Surgical/Video portfolio. Develop process, content & train as necessary. Work with the Enterprise Service team to educate & update on process and best practices for Preventative Maintenance checks. Coordinate with Enterprise service team to understand service organization goals and compensation programs to track & monitor success against mutually agreed upon KPIs.

New Value-Added Service Solutions – Be the US point person for global coordination around Video and Unit device networkability (KS-HIVE). Lead the effort in marketing and selling this connectivity, remote service, analytics, etc. as a service. Create strategy, marketing, messaging and work with Revenue Operations on pricing models and the OR1 organization on how to operationalize. Manage ALPHA & BETA site installations.

Requirements:

• Bachelor’s Degree
• Minimum of 3-5 years of medical sales and/or marketing experience
• Experience working with Third-party manufacturers/Agencies
• Demonstrated proficiency in Marketing Principles, concepts, and methodologies
• Demonstrated proficiency in market research and sales forecasting principles and methodologies
• Excellence in Microsoft Office programs including Word, Excel, and PowerPoint
• Excellent verbal & written communication skills along with presentation skills
• Ability for up to 25% travel during the year
• Research and understanding of customer needs, competitive insights and evolving trends
• Excellent teamwork and communication skills within our US-based organization and globally
• Critical thinking
• Creativity

Preferences:

• Sales or Marketing experience of capital Medical Devices
• Proven experience with technical equipment and/or surgical instrument portfolios
• Proven experience marketing software and value-adds as a service
• Proven experience with SAP
• Advanced presentation/content development
• Advanced excel analytics
• Experience with Salesforce.com

#LI-CW1

Pay Transparency

The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below for the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
• 3 weeks vacation, 10 holidays plus paid sick time*
• Up to 8 weeks of 100% paid company parental leave**
  
• 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,200 per year! - Tuition preimbursement
  
• Fitness reimbursement of up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.

**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by the KARL STORZ Human Resources department will be ineligible for referral fees.