Market Manager

Do you want to utilize your exceptional customer service abilities in a challenging branch role?

We are seeking an energetic and goal-oriented Market Staffing Manager to lead our Wood Dale, IL market. If you are a dynamic individual who loves working in a fast-paced environment and helping to change people’s lives, then we are the company you have been searching for!

Your Opportunity

• Branch Operations and Management
• Designs and deploys resources to drive regional performance and service to all customers within the market
• Develops deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Communicates and coordinates the various aspects of branch operations required to ensure compliance (Worker’s Compensation, Unemployment, Human Resources, Legal, etc.).
• Owns the financial management of branch operations (budgeting, forecasting, monthly P&L review, credit, and collections, etc.)
• Promotes brand awareness by creating and maintaining community relationships and involvement
• Develops and implements an effective recruiting plan to ensure the availability of qualified flexible/full-time associates to meet current and anticipated hiring needs
• Analyzes and uses operational information and data to generate positive actions and results to drive improvement plans related to order fulfillment, recruiting, safety, and associate and client retention

• Customer Service/Account Management
  • Owns the initial setup of new clients for recruiting and servicing purposes (position job descriptions, pay rates, shifts, reporting, etc., CRM setup and training staff on what the clients are requiring/expecting)
  • Ensures client satisfaction by monitoring current activity, adjusting plans or services as needed, making regular in-person visits to ensure satisfaction and identify additional client needs, while seeking opportunities to grow the business
  • Leads resolution of difficult/escalated issues through effective negotiation tactics
  • Builds and maintains strategic partnerships with clients through extensive and detailed understanding of the client's business, strategic direction, processes, and policies
• Team Development
  • Assigns goals and drives accountability to develop a fully operational and qualified team
  • Coaches and counsels branch team members on behavioral and performance issues, documents and takes corrective action, as necessary (quarterly performance reviews, daily whiteboards, day-to-day activity coaching, etc.) and actively promotes colleague retention
  • Coaches and develops the teams on the changes within CRM to drive standardization and accountability
  • Guides the training and development of team members, reviewing and developing growth plans

Your Attributes

Minimum of 4 years of relevant experience with strong emphasis on management and HR, including experience with recruitment or customer service and leading teams

• Bilingual in Spanish/English preferred, not required
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
• Experience managing between process disciplines and able to adjust when necessary
• Proven ability to work in a structed environment despite competing disruptions and change
• Ability to communicate professionally and effectively across all platform
• Effective at motivating team members to achieve performance targets
• Ability to understand and apply basic business acumen, data, and financial concepts to make solid business decisions and use them to provide results-oriented solutions for branch needs

The EmployBridge Story

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches.

EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.

At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.