Manager Police Operations Job at American Heritage Protective Services, Inc.
Accomplishes department objectives by managing staff. Planning and evaluating department activities. The position will maintain staff by recruiting, selecting, on-boarding, and training employees. Develop personal growth opportunities and accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results through coaching and counseling employees.
Responsibilities include the following:
- Schedule and assign officers, build jobs in company software
- Schedule Inspectors
- Schedule emergency requests
- Assess and report client and/or officer issues
- Collaborates with inspectors and officers in the field by enforcing quality and customer service standards
- Reinforce positive morale and uphold company values
- Analyze and resolve quality and customer services issues and recommend system improvements
- Training officers
- On-board new officers, i.e. initial training
- Continued training
- Manager on-call 24/7 every two weeks
- Other duties, as assigned
Manager skills
- Proficient in Microsoft Suite and WinTeam
- Performance management
- Project management
- Coaching
- Supervision
- Results driven
- Foster teamwork
- Handles pressure
- Giving feedback
AHPS, Inc. Lic# 122-000750 #EOE
Job type: Full time
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
AHPS, Inc. operates a safe and clean environment where we follow CDC recommendations daily.
Education:
- High school or equivalent (Preferred)
Experience:
- Law enforcement: 1 year (Preferred)
- Leadership: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
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