Description

At AdvancedMD we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at AdvancedMD.

AdvancedMD is hiring an Implementation Manager. In this position, you'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you’ll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

RESPONSIBILITIES :

• Lead daily activities of the team to ensure that all work is completed according to standard processes, scheduled deadlines with attention to quality standards and overall goals
• Train and mentor team members and identify development needs
• Track various productivity and performance standards to ensure that established standard levels are achieved
• Manage escalated issues and provide direction
• Collaborate with peers within Implementation, Sales and Support teams to establish best practices and work to resolve client escalations
• Evaluate associates on performance and complete quarterly and annual performance reviews
• Work in collaboration with associate to establish individual development plans and goals
• Develop and administer corrective action and performance improvement plans
• Participate in strategic initiatives, stretch assignments and collaboration opportunities
• Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality
• Balance workload of team members, assess client needs and assign orders accordingly
• Manage team to adhere to Standard Operation Procedure (SOP) documentation
• Ensure accountability of all team members to established processes
• Maintain compliance of team members to healthcare regulations
• Work with internal council as necessary on client compliance to healthcare regulations

QUALIFICATIONS REQUIRED:

• Bachelor's degree
• At least 5 years of experience
• At least 3 years of people leadership experience

PREFERRED QUALIFICATIONS:

• Prior leadership experience in training and/or project management
• Prior experience in Revenue Cycle Management for professional medical billing, or clinical workflow is preferred
• Ability to communicate effectively to all levels of internal and external customers verbally and in writing
• Excellent collaboration, organizational, time management, customer service skills
• Ability to work accurately and meet deadlines
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and resolve escalations
• Ability to demonstrate learning agility and critical thinking skills
• Proficient using Microsoft Office

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.